Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Program Manager

  • Oct 2021 - Present

• Team Leader (Mental Health & Corporate Claims)

  • Feb 2020 - Oct 2021

• Customer Care Quality Call Facilitator

  • Apr 2019 - Feb 2020

  Supporting leaders and team members to strengthen customer service capability through facilitation of group coaching sessions in line with EML’s Quality Call Program.

• Case Management Specialist (Complex Medical and Mental Health)

  • Dec 2017 - Apr 2019

  Specialised end-to-end case management of complex medical and mental health workers compensation claims.Key Skills and Achievements:- Supportive management of severe injury claims, with successful discharge planning outcomes.- Empathetic and person centred approach when engaging with and influencing all stakeholders.- Application of workers compensation legislation within the iCare service model.- Education to employers, enabling support of workers with mental illness and their successful return to work.- Effective and transparent communication to all stakeholders regarding the claims process.- Supportive and proactive approach to case management, return to work and injury management. Show less



Perpetual Limited

• Australia
• Financial Services
• 700 & Above Employee

• Health & Personal Injury Trust Associate

  • Jan 2017 - Dec 2017

  Managing a book of 40 clients who require financial management due to compensation arising from an acquired disability. Key Skills and Achievements: - In depth knowledge of disability required, ensuring that client’s ongoing needs are met and to mitigate risk by ensuring clients are engaging with essential supports. - Building strong relationships with clients support networks (e.g. family, care agencies, occupational therapists, social workers etc.). - Participation in Perpetuals Domestic & Family Abuse Working Group. - Development of resources to assist staff to manage challenging client interactions. - Increasing referral pathways to H&PI by providing information sessions to personal injury law firms. - Providing NDIS consultancy to colleagues in H&PI and Advice teams. Show less



Uniting

• Australia
• Non-profit Organizations
• 700 & Above Employee

• NDIS Workplace Learning Coach (secondment)

  • Aug 2016 - Jan 2017

  Supporting the Local Area Coordination team through developing and facilitating training. Supporting local communities by developing workshops and information sessions for people with disabilities and their families and carers to navigate and engage with the National Disability Insurance Scheme with confidence and exercise choice and control.Key Skills and Achievements:• Developed and implemented training to support staff in their roles.• Developed and presented community and service provider information sessions.• Management of key stakeholder relationships, especially the National Disability Insurance Agency (NDIA).• Development and implementation of project proposals. Show less

• NDIS Local Area Coordinator

  • Apr 2016 - Aug 2016

  A multifaceted role involving assisting people with disability to transition to the NDIS through person centered planning meetings focused on the goals of the person, and service connection to achieve them.Key Skills and Achievements:- Selected to act in the role of Workplace Learning Coach.- Selected to act as relief Team Leader.- Selected to manage a team of staff to implement community information sessions.- Selected to be a part of the Quality Team, which aimed to support staff with the quality of their work through providing information and training.- Utilised my mentoring and coaching skills by providing support to colleagues. Show less



Garden International School

• Malaysia
• Education Administration Programs
• 200 - 300 Employee

• Pupil Learning Assistant/Behaviour Consultant

  • Aug 2015 - Feb 2016

  6 month contract. Collaborating with teachers and parents on behaviour management techniques to facilitate student learning. 6 month contract. Collaborating with teachers and parents on behaviour management techniques to facilitate student learning.



ABA Therapy

• Sydney, Australia

• Behavioral Therapist

  • Feb 2013 - Feb 2016

  Working with children and adolescents with autism as well as their families and teachers to develop social, cognitive, communication and daily living skills in a variety of settings including homes, schools and clinical settings. Key Skills And Achievements: - Application of behaviour management techniques resulting in increased independence of children with autism across a range of domains. - Strong communication skills across colleagues and clients, often needing to liaise with multiple stakeholders effectively to obtain clarity and ensure quality results. - Training of staff in schools on behaviour support techniques. Show less



Lizard Centre

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Social Group Co-ordinator

  • Feb 2014 - Jan 2015

  Assisted in the running of a social skills group for children with autism. Assisted in the running of a social skills group for children with autism.