sophia tran

Member support representative at Lending Club
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco, California, United States, US

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Experience

    • United States
    • Financial Services
    • 700 & Above Employee
    • Member support representative
      • Jul 2015 - Present

    • United States
    • Retail
    • 700 & Above Employee
    • Shiseido Counter Manager
      • Jun 2014 - Present

      Provides professional and knowledgeable consultation. Demonstrates Shiseido products through services such as Facial Massage / Make-up application and maintains minimum service goals set forth by AE. Contributes to improvements in customer service Keep store clean and neat Establishes friendly and comfortable atmosphere Reports customer’s opinions and needs to the company Work with the full time consultant as a team to increase sales for stores Achieve sales goals Uses automated systems effectively Maintains proper inventory level Displays merchandises attractively Reflect "pride" & "spirit" as Shiseido representative Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Look Boutique Advisor
      • May 2013 - Jun 2014

      Promoted from Beauty Advisor to Look Boutique Advisor within 6 monthsExceeded sales goals on the floor (Commision-based environment )Gained knowledge on prestige makeup and skincare products.Performed makeup applications on clients.Repeat clientele for skincare and makeup recommendations and services.Performed skin analysis on clients and provided recommendations based on their needs. Insured accurate and timely inventory processes utilizing AS400 System.Organized Look Boutique events (created flyers, digital posters, marketing the event to the public & etc.)Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning Show less

    • Beauty Advisor
      • May 2012 - Jun 2014

      Responsible for educating clients on beauty products and making recommendations based on their needsVisual Merchandising (Set up side panels, Window displays, and end caps for Skincare and Makeup promotions)Outsold company wide Saturday Sales contest for vendor sponsored promotions.Responsible for ordering, restocking, and general organization.Top Sales Team Member Provided extraordinary customer care in a fast paced environment Insured accurate and timely inventory processes utilizing AS400 System.Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning Show less

Education

  • San Francisco Institute of Esthetics and Cosmetology
    Licensed Esthetician, Aesthetician/Esthetician and Skin Care Specialist
    2013 - 2014
  • Wallenberg Traditional High School
    High School Diploma
    2008 - 2012

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