Experience

MetaQuotes Ltd.

• Cyprus
• Software Development
• 1 - 100 Employee

• Receptionist

  • Jul 2022 - Present



GrandResort by Leonardo Hotels

• Cyprus
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Jul 2015 - Jul 2022

  As the Guest Relations Manager i am the main point of contact for guests, providing assistance and help throughout their stay. Responsible for giving a warm reception to guests and making sure that they are satisfied with their stay. Expect and react promptly to guests’ requirements and inquires, Actively listen and resolve guests’ complaints, Oversee and coordinate all arrivals and departures of special guests (VIPs etc.), Coordinate and manage communication between guests and staff, Promote all amenities, conveniences and programs offered, Respond to guests' needs and requests, resolve issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, Assist superiors with statistics and reports, Build strong relationships with all other department's especially Housekeeping, Front Office/reservations, Food & Beverage and Ecommerce, Participation in the Duty Managers Schedule. Show less



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Waitress A | Cashier | Room Service | Telephone Operator

  • Apr 2001 - Oct 2014

  Holding a key supervisory role in service and sales organisation,demonstrating team leadership and the commitment to highprofessional ethical standards. Providing high quality service to clients, establishing their needsand developing solutions based around their requirements. Meeting and greeting visitors and taking them to their meetingrooms during conferences. Answering phone calls, including switchboard calls. Dealing with basic enquiries and taking messages for staff. Management of clients’ restaurant reservations. Ensuring restaurants are immaculate. Enter and update customer information, reservations and files. Compile, copy, sort, and file records of office activities, businesstransactions, and other activities. Provide information on services, tours, activities and localinformation. Dealing and solving customers’ complains. Training new starters. Show less