Sophia Shaibu

Team Lead Guest Experience at Helot Company
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Contact Information
us****@****om
(386) 825-5501
Location
Abuja, Federal Capital Territory, Nigeria, NG
Languages
  • English Full professional proficiency
  • Yoruba Limited working proficiency
  • Etuno Limited working proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Feyisayo Gbeja CCSP

I recommend Sophia for hospitality management, operations and administrative roles. She is a highly skilled hospitality and customer service professional. Also a dedicated and self motivated team player. She was a very impactful member of the team!

Andrew Bitrus

I highly recommend Sophia Shaibu as a professional Hospitality Manager and would love to work together again.

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Credentials

  • Certificate of Achievement-Customer Relationship Management
    Indian Institute of Management Bangalore
    Nov, 2018
    - Nov, 2024
  • Certificate of Participation-Hotel Service Culture
    Turquoisetyn
    Sep, 2018
    - Nov, 2024
  • Certificate of Achievement-Communication Skills for bridging Divides
    CatalystX (EDX)
    Feb, 2018
    - Nov, 2024

Experience

  • Helot Company
    • Hospitality
    • 1 - 100 Employee
    • Team Lead Guest Experience
      • Feb 2023 - Present

      Oversaw a team of dedicated professionals, guiding their efforts to create memorable guest experiences, and utilizing various AI and software solutions to optimize our operations. Additionally, I provided technical support, managed the listing of new properties on all OTAs (Online Travel Agencies), and facilitated seamless communication with owners and vendors. Together, we consistently exceeded service standards, making every guest’s stay truly unforgettable.

    • Guest Experience Manager
      • Aug 2022 - Feb 2023

      Ensured exceptional guest satisfaction in all the properties by utilizing a combination of my hospitality expertise and cutting-edge AI and software tools provided to elevate the guest experience. From seamless check-ins to addressing guest concerns, I consistently exceeded service standards while embracing the latest technologies to achieve the company’s goals.

  • Behere Nigeria Limited
    • Nigeria
    • Hospitality
    • 1 - 100 Employee
    • Head Concierge
      • Sep 2020 - Oct 2021

      Oversaw general operations of all the staff; Provided personalised solutions by suggesting activities and facilities provided by the hotel; Answered the phone and made reservations from Online Travel Agencies (OTAs); Responded to complaints and found the appropriate solutions. Oversaw general operations of all the staff; Provided personalised solutions by suggesting activities and facilities provided by the hotel; Answered the phone and made reservations from Online Travel Agencies (OTAs); Responded to complaints and found the appropriate solutions.

  • AES Luxury Apartments
    • Nigeria
    • Hospitality
    • 1 - 100 Employee
    • Front Office Senior Supervisor
      • Jul 2018 - Sep 2020

      General overseeing of the Front Desk; responding to billing concerns by departed guests, investigate claims and make adjustments accordingly.

    • Front Desk Staff
      • 2014 - Jul 2018

      I handled bookings and check-ins alongside operating the phone, receiving payments and issuing receipts.

Education

  • National Institute for Hospitality and Tourism (NIHOTOUR)
    Post Graduate Diploma, Hospitality and Tourism Management
    2019 - 2021
  • University of Benin
    Bachelor of Arts - BA, Mass Communication/Media Studies
    2009 - 2013

Community

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