Experience

Peterbilt Pacific Inc.

• Canada
• Truck Transportation
• 1 - 100 Employee

• Customer Fleet Support

  • Jul 2022 - Present

  • Locating service providers for truck repairs such as Towing, Roadside Assistance, local shops and dealerships, then managing those services for the customer. • Advocates for the customer to get equipment in and out of the shop and back into service with the primary focus to reduce downtime and provide superior customer service. • Work on the customers behalf to ensure that the service provider is providing warranty or policy consideration. • Provide estimates, documents and warranty information to the customer. • Created training SOPs. • Cross trained to fill all positions to be utilized as a back up during vacations or other employee time off. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Order Fulfillment Manager

  • 2021 - 2022

  • Manages and completes customer’s online orders and deliveries. • Trains new staff within multiple departments. • Demonstrates empathetic and apologetic abilities during crucial customer support calls that require elevated care. • Ability to work with little supervision. • Highly successful with time management. All orders must be completed prior to clocking out while still helping customers with their projects. • Manages and completes customer’s online orders and deliveries. • Trains new staff within multiple departments. • Demonstrates empathetic and apologetic abilities during crucial customer support calls that require elevated care. • Ability to work with little supervision. • Highly successful with time management. All orders must be completed prior to clocking out while still helping customers with their projects.



J.B. Hunt Transport Services, Inc.

• United States
• Truck Transportation
• 700 & Above Employee

• Accounts Receivable Specialist

  • 2019 - 2022

  • Collections and account management for the company’s largest National account. • Analyzed and reviewed invoices to ensure billing accuracy.• Reviewed sales sheets to ensure the billing of all sales.• Reconciled invoices with balance sheet reports and resolving any discrepancies• Communicated with clients and other departments, resolving issues, and providing clarifications.• Kept up with the ongoing changes as the account and company continued to prosper. • Trained new hires on the team while successfully managing the account. Show less

• Customer Experience Representative

  • 2016 - Nov 2019

  • Proactively maintained communication with clients via phone and email. • Scheduled and confirmed pick up or delivery appointments.• Organized workflow appointments after reading then routed correspondences, collected customer information, and managed assignments.• On boarded new hires to help them understand the full role of the job. • Successfully transitioned from running a desk solo to sharing the work load with multiple people over a short period of time. • Organized the team’s workflow and daily itineraries to make sure we completed our goals. Show less

• Procurement Specialist

  • 2015 - 2016

  • Contacted Carriers with their own authority and partnered with them to pull our customers freight. • Sourced, negotiated and secured carriers to move available freight in a timely and cost-effective manner.



TruGreen

• United States
• Consumer Services
• 700 & Above Employee

• Sales and Account Representative

  • 2014 - 2015

  • Door to door and cold calling sales. • Successful with customer retention and networking. • Scheduled customer appointments. • Proactively set weekly and monthly goals. • Door to door and cold calling sales. • Successful with customer retention and networking. • Scheduled customer appointments. • Proactively set weekly and monthly goals.



Walmart

• United States
• Retail
• 700 & Above Employee

• Floor Staff

  • 2009 - 2014

  • Customer service and Complaint handling. Managed returns and offered satisfactory solutions to dissatisfied customers. • Helped customers complete their transactions as a checkout assistant. • Corrected any shelf product discrepancies and made sure to accurately quantify products being checked out at the register. • Juggled between daily tasks and customer service. Would communicate or request for any additional help if there was not enough time for a solo person to complete. • Customer service and Complaint handling. Managed returns and offered satisfactory solutions to dissatisfied customers. • Helped customers complete their transactions as a checkout assistant. • Corrected any shelf product discrepancies and made sure to accurately quantify products being checked out at the register. • Juggled between daily tasks and customer service. Would communicate or request for any additional help if there was not enough time for a solo person to complete.