Experience

RSPCA ACT

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Animal Care Assistant

  • Jan 2023 - Present

  Administration ✶ Customer Service ✶ Crisis Management ✶ Reception ✶ Stakeholder Engagement Provides support at RSPCA ACT across Cattery, Kennels, Domestics, Vet Clinic and Pet Adoption Centre areas. Managed front of house, reception and the call centre. Assisted in the coordination of the foster care system and monitors the health and wellbeing of animals within care, including liaison with veterinarians, animal cruelty inspectors, local charities and the general public. • Upheld a calm and professional demeanour in challenging and high-pressure situations, including promptly recognising and reporting emergency incidents regarding both animals and clients. • Drove improved efficiencies by delegating and prioritising tasks in order of urgency and importance. • Ensured confidentiality of information in situations where prosecutions may arise, ensuring the strict following of protocols to enable assistance in possible court proceedings.



St John Ambulance NT

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Emergency Medical Dispatcher

  • Jul 2021 - Dec 2022

  Emergency Services and Communications ✶ Customer Service ✶ Crisis Management ✶ First Aid and Medical Advice ✶ Stakeholder Engagement Receives and prioritises calls via the Medical Priority Dispatch System, with the assistance of public and allied services and reporting to the Supervisor – Emergency Communication Centre. Advises callers in a range of emergency situations regarding first aid measures to be taken while awaiting the arrival of an ambulance per call taking and dispatch protocols. • Conducted all telephone communications in accordance with high quality standards and protocols, ensuring professional interactions and communication with patients, the patient’s advocate, relatives, health professionals, members of the public, other emergency services and key stakeholders. • Guided and mentored call takers and dispatchers, ensuring the meeting to daily goals and objectives. • Delivered customer service excellence, including providing emotional support to distressed or anxious callers, in line with St John’s values of Integrity, Respect, Dedication and Compassion.



The Furry Godmother

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Service Assistant

  • Jan 2021 - Jul 2021

  Customer Service ✶ Healthcare Support ✶ Administration ✶ Database Management✶ Safety Compliance Delivered high-level customer service, administration, animal care and pet transport, including face-to-face, phone and email customer support. Processed bookings and entered all records into the organisational system. Provided care, feeding and health monitoring to cats, and transportation between various locations. • Ensured a happy, safe and secure environment for pets in care, including attending to their wellbeing needs. Ensured attention to detail and a high level of situational awareness and time management.



RSPCA ACT

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Animal Care Assistant

  • Jan 2020 - Jan 2021

  Administration ✶ Customer Service ✶ Crisis Management ✶ Reception ✶ Stakeholder Engagement Provided administrative support at RSCPA Darwin and previously at RSPCA ACT across Cattery, Kennels, Domestics, Vet Clinic and Pet Adoption Centre areas. Managed front of house, reception and the call centre. Assisted in the coordination of the foster care system and monitors the health and wellbeing of animals within care, including liaison with veterinarians, animal cruelty inspectors, local charities and the general public. • Upheld a calm and professional demeanour in challenging and high-pressure situations, including promptly recognising and reporting emergency incidents regarding both animals and clients. • Drove improved efficiencies by delegating and prioritising tasks in order of urgency and importance. • Ensured confidentiality of information in situations where prosecutions may arise, ensuring the strict following of protocols to enable assistance in possible court proceedings.



The Source Bulk Foods

• Australia
• Retail
• 1 - 100 Employee

• Retail Assistant

  • Jul 2018 - Dec 2019

  Customer Service ✶ Administration ✶ Business and Sales Support ✶ Stock Management ✶ Database Management Responsible for the delivery of customer care, sales assistance, stock management and general administrative tasks to high quality standards. • Promoted the company’s vision of organic food provision and focus on zero waste practices. Customer Service ✶ Administration ✶ Business and Sales Support ✶ Stock Management ✶ Database Management Responsible for the delivery of customer care, sales assistance, stock management and general administrative tasks to high quality standards. • Promoted the company’s vision of organic food provision and focus on zero waste practices.



RSPCA ACT

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Animal Care Assistant

  • Mar 2017 - Dec 2017

  Administration ✶ Customer Service ✶ Crisis Management ✶ Reception ✶ Stakeholder Engagement Provided support at RSPCA ACT across Cattery, Kennels, Domestics, Vet Clinic and Pet Adoption Centre areas. Managed front of house, reception and the call centre. Assisted in the coordination of the foster care system and monitors the health and wellbeing of animals within care, including liaison with veterinarians, animal cruelty inspectors, local charities and the general public. • Upheld a calm and professional demeanour in challenging and high-pressure situations, including promptly recognising and reporting emergency incidents regarding both animals and clients. • Drove improved efficiencies by delegating and prioritising tasks in order of urgency and importance. • Ensured confidentiality of information in situations where prosecutions may arise, ensuring the strict following of protocols to enable assistance in possible court proceedings.



RSPCA Queensland

• Australia
• Non-profit Organizations
• 100 - 200 Employee

• Volunteer Vet Service Support/ Animal Care Assistant

  • Jun 2016 - Dec 2016

  Administration ✶ Training and Induction ✶ Health and Safety Compliance ✶ Healthcare Support Provided Vet Services support, including pre and post-operative care. Executed a range of animal care duties and the updating of patient charts and documentation. • Demonstrated the care and empathy the role required, as well as high health and safety standards and practices in relation to disease and infection control, safe animal handling and safe lifting practices. • Inducted new volunteers into the organisation, including providing accurate workplace health and safety information. Conveyed an understanding and appreciation for the importance of safe work practices.



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Travel Consultant, Cruiseabout

  • 2015 - Feb 2016



Escape Travel

• Tunisia
• Travel Arrangements
• 1 - 100 Employee

• Assistant Team Leader

  • 2011 - 2012



Woolworths Supermarkets

• Australia
• Retail
• 700 & Above Employee

• Store Services Assistant/Relief Store Services Officer

  • 2006 - 2011