Experience

LittleStar ABA Therapy

• United States
• Mental Health Care
• 100 - 200 Employee

• Scheduler

  • Sep 2022 - Present

  Partner with Regional Directors to analyze, forecast, and report staffing needs based on operational demandsReview and revise current procedures to ensure efficiency and maximize effectiveness within the departmentManage daily schedules for over 50 therapists and 50 patients. Partner with HR and compliance team to ensure all organizational policies, procedures, and practices are maintained per labor lawsDevelop and maintain a strong relationship with leadership team and therapistsCollaborate with the clinical team and supervisors on setting program targets and resolving employee-related issues. Show less

• Behavior Therapist

  • Jul 2020 - Sep 2022

  Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements. Follow the prescribed behavioral skill acquisition and behavior reduction protocols.Collect, record, and summarize data on observable patient behavior.Utilize safe & appropriate handling procedures when working with clients.Effectively communicate with parents and caregivers regarding client progress as instructed by the BCBA.



Goldfish Swim School Franchising, LLC

• United States
• Health, Wellness & Fitness
• 500 - 600 Employee

• Manager

  • Jul 2018 - Jul 2020

  Manages the staff to ensure high productivity and positive employee satisfaction.Trains and oversees aquatics department. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.Knowledge and experience in the iClass Pro software. Competence in bookings, class scheduling, reporting and administrative functions.Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP. Show less

• Front Desk and Deck Supervisor

  • Jan 2015 - Jul 2018

  Provided leadership, discipline, and constructive feedback to instructors to ensure quality. Used problem-solving and creative thinking skills to identify and resolve challenges that students encounter. Resolved customer concerns/complaints using a professional approach.Provided occasional administrative support for management personnel.