Technical Delivery Lead

• Jun 2022 - Present

Senior Programmer Analyst

• Mar 2021 - Jun 2022

Product Manager/Implementation Manager

• Jan 2020 - Dec 2020

Managed the product roadmap, the technical implementations, and custom integrations for an in-house CRM for 2 higher education institutes. Managed and coordinated the implementation and development of the Twilio Flex phone system and led the efforts to migrate all staff from an existing legacy system. Responsibilities: Defining product road maps and gathering functional and business requirements from stakeholders Working collaboratively with development… Show more Managed the product roadmap, the technical implementations, and custom integrations for an in-house CRM for 2 higher education institutes. Managed and coordinated the implementation and development of the Twilio Flex phone system and led the efforts to migrate all staff from an existing legacy system. Responsibilities: Defining product road maps and gathering functional and business requirements from stakeholders Working collaboratively with development teams Understanding workflows, processes, and technical services Coordinating department alignment and scheduling

Technical Product Analyst

• May 2018 - Jan 2020

Evolved into a service hybrid role to be able to better lead and organize the development teams of a growing organization, while also working closely with product management. Implemented process and structure for managing all company product backlogs and sprints for multiple Agile teams. Responsible for coordinating the technical delivery of multiple product roadmap initiatives. Responsibilities: Collaborating with Product Management to determine road map and product… Show more Evolved into a service hybrid role to be able to better lead and organize the development teams of a growing organization, while also working closely with product management. Implemented process and structure for managing all company product backlogs and sprints for multiple Agile teams. Responsible for coordinating the technical delivery of multiple product roadmap initiatives. Responsibilities: Collaborating with Product Management to determine road map and product vision Providing detailed Agile user stories for the development team Prioritizing and maintaining the product backlog Communicating requirements and product management vision to development teams Provide Agile coaching for various roles

Senior Developer

• Oct 2016 - May 2018

Joined the company to assist in initial project planning, MVP implementation and architecture of a CRM product, and as a coach to help the organization transition their development teams to Agile. Helped the team to grow and transition from 2 members to a cross-functional team of ~15. Responsibilities: Developing proprietary student management system Collaborating with various levels of management to help determine software roadmaps Facilitating meetings acting as SCRUM… Show more Joined the company to assist in initial project planning, MVP implementation and architecture of a CRM product, and as a coach to help the organization transition their development teams to Agile. Helped the team to grow and transition from 2 members to a cross-functional team of ~15. Responsibilities: Developing proprietary student management system Collaborating with various levels of management to help determine software roadmaps Facilitating meetings acting as SCRUM Master Coaching and fostering Agile behaviors with development staff and product management Assisting in configuration of TFS backlogs Core technologies used: .NET Web API, C#, Fluent nHibernate Angular 2+ AngularJS SQL Server

Business Systems Analyst

• Jun 2016 - Sep 2016

Business Analyst

• Aug 2015 - Jun 2016

Transitioned to an official Business Analyst role in order to continue to lead the 3E Financial Reporting development team after on-boarding several more developers and testers. Worked closely with both the development team and the product manager to ensure that sprint and release priorities were followed and understood. Responsibilities: Collaborating with Product Management to determine road map and product vision Providing detailed Agile user stories for the development team… Show more Transitioned to an official Business Analyst role in order to continue to lead the 3E Financial Reporting development team after on-boarding several more developers and testers. Worked closely with both the development team and the product manager to ensure that sprint and release priorities were followed and understood. Responsibilities: Collaborating with Product Management to determine road map and product vision Providing detailed Agile user stories for the development team Prioritizing and maintaining the product backlog Performing bug triage Writing documentation for stories and releases First line of contact for all escalated support cases Working with QA to ensure appropriate test coverage Providing training documentation and demos to internal and external stakeholders Communicating with customers and internal stakeholders to gain product feedback

Senior Software Developer

• Mar 2013 - Aug 2015

Led the development team during the initial implementation of Elite's 3E Financial Reporting product. Helped to design and create the concept of the 3E FR product and work with senior architects to implement an appropriate database back end. Responsibilities: Developing the 3E FR product Providing customer technical support Collaborating with product managers and customers to help determine software requirements Working with Agile methodologies and participating in… Show more Led the development team during the initial implementation of Elite's 3E Financial Reporting product. Helped to design and create the concept of the 3E FR product and work with senior architects to implement an appropriate database back end. Responsibilities: Developing the 3E FR product Providing customer technical support Collaborating with product managers and customers to help determine software requirements Working with Agile methodologies and participating in all SCRUM ceremonies Facilitating meetings acting as SCRUM Master Performing most sprint demos to internal stakeholders as well as external Core technologies used: .NET, C#, WinForms, VSTO, Excel, 3E SQL Server 2008R2, 2012 including T-SQL and server administration/maintenance Microsoft SQL Server replication (transactional)

Software Developer

• Jun 2009 - Mar 2013

Acted in a key development role during the implementation of the company's scheduling, time card, asset rentals, and warehousing products. Was responsible for creating and deploying key architectural components to the software and performing database optimization activities. Responsibilities: Developing and maintaining VimBiz software modules Providing customer technical support Collaborating with product managers and customers to help determine software… Show more Acted in a key development role during the implementation of the company's scheduling, time card, asset rentals, and warehousing products. Was responsible for creating and deploying key architectural components to the software and performing database optimization activities. Responsibilities: Developing and maintaining VimBiz software modules Providing customer technical support Collaborating with product managers and customers to help determine software requirements Core technologies used: .NET, VB, WinForms, VimDev proprietary technology SQL Server 2005/2008/2008R2, including T-SQL and server administration/maintenance Microsoft Exchange and Windows Server administration Show less Acted in a key development role during the implementation of the company's scheduling, time card, asset rentals, and warehousing products. Was responsible for creating and deploying key architectural components to the software and performing database optimization activities. Responsibilities: Developing and maintaining VimBiz software modules Providing customer technical support Collaborating with product managers and customers to help determine software… Show more Acted in a key development role during the implementation of the company's scheduling, time card, asset rentals, and warehousing products. Was responsible for creating and deploying key architectural components to the software and performing database optimization activities. Responsibilities: Developing and maintaining VimBiz software modules Providing customer technical support Collaborating with product managers and customers to help determine software requirements Core technologies used: .NET, VB, WinForms, VimDev proprietary technology SQL Server 2005/2008/2008R2, including T-SQL and server administration/maintenance Microsoft Exchange and Windows Server administration Show less