Experience

Alternative Communication SA
• Switzerland
• Graphic Design
• 1 - 100 Employee
• Project Coordinator

  • Oct 2022 - Dec 2022


HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Relationship Manager Assistant

  • Jul 2019 - May 2022

  Customer Management Maintain the highest level of customer service excellence by responding to customer requests. Explain operational issues to customers. Develop customer awareness, understanding and ability to comply with operational requirements. Take prompt and appropriate action to respond to customer comments and complaints. Ensure that all data entry is processed in a timely manner in the correct format. Commercial management Set up credit contracts and enter the… Show more Customer Management Maintain the highest level of customer service excellence by responding to customer requests. Explain operational issues to customers. Develop customer awareness, understanding and ability to comply with operational requirements. Take prompt and appropriate action to respond to customer comments and complaints. Ensure that all data entry is processed in a timely manner in the correct format. Commercial management Set up credit contracts and enter the credit line for Lombard loans. Follow up on rental guarantee requests, credit and debit card orders. Develop and update dashboards and statistics, report on control of sensitive activities. Financial management Follow-up of balances, control of transactions posted the previous day and regularization of accounts and deadlines (escrow, loans, foreign exchange, standing order). Entering, executing and controlling client orders (stock market, money market, foreign exchange, transfer) via Avaloq, issuing and cashing checks. Collaborate with the Payment Traffic/Investigation Back-Office for the follow-up of incidents and resolution of pending files.

• Commercial apprenticeship

  • Jul 2016 - May 2022