Chat Customer Care Advisor

• Apr 2021 - Present

Mortgage Specialist

• Sep 2020 - Apr 2021

Company Owner

• Oct 2016 - Apr 2021

Sales Retention Agent

• Feb 2020 - Sep 2020

Tier 1 Mac + Chat Advisor

• Jan 2019 - Feb 2020

Administrative Officer I - Public Records Manager

• Sep 2014 - Jan 2019

Program Assistant

• Jan 2007 - Sep 2014

 Serve as a primary administrative business process point for the Division of Aging and Adult Services staff  Respond to employee and citizen inquiries received by email, letter, telephone, or walk-in  Create, type and analyze monitoring and budget reports for the Service Operation Section.  Review submitted Adult Day Care/Day Health budgets for accuracy and completeness  Collect and report performance metrics for various aging programs  Collect and compile statistical data regarding Adult Day Care/Day Health programs for the NC State legislature  Develop and implement new systems or administrative processes to meet department needs.  Collect and track monitoring reports for Adult Day Care/Day Health program  Perform various research and analysis assignments regarding program effectiveness  Organize and maintain files for Adult Day Care/Day Health program (monitoring reports and recertification materials) using database and spreadsheet software.  Provide computer related technical assistance to Division employees  Recommend, implement, and assist in training staff  Survey Max II coordinator and trainer; create and distribute surveys for the division; analyze survey data and prepare detailed reports; train division staff on the use of the Survey Max tool 

Office Assistant

• Jul 2006 - Jan 2007

 Provided clerical/administrative support to the entire Health and Wellness Unit, Children and Youth Branch, Women and Children’s Health Section  Create and modify documents using Microsoft Word, Adobe Acrobat, Microsoft Publisher, Microsoft Excel and PowerPoint ( correspondences, manuals, newsletters, agendas, minutes, presentations)  Form preparation and processing (purchase requisitions, travel authorizations, travel reimbursements, car logs, motor pool requests, conference room and conference call requests  Responsible for mail processing and distribution (incoming and outgoing)  Order office supplies for staff (home based and central office)  Order, package, and mail Children and Youth materials (pamphlets, forms, brochures, manuals, etc.)  Provide assistance with mass mailings  Other duties include but not limited to filing, photocopying, and sharing receptionist duties with four other office assistants

Program Assistant

• May 2005 - Jul 2006

 Provided logistical support to Public Health Regional Surveillance Team members including tracking expenditures and reconciling accounts  Provided office management including documentation and record keeping  Provided technical support and training for office systems  Provided regional administration and training of Health Alert Network  Collected and reported team performance metrics to North Carolina Public Health Preparedness and Response monthly  Created Power Point presentations for conferences, trainings, and seminars  Made travel arrangements for the team (transportation and hotel accommodations)  Maintained service on all equipment and company vehicles  Maintained inventory of all radio equipment, computers and accessories, first aid supplies, disaster manuals, and other materials pertinent to our disaster relief duties  Managed required team and individual training  Responded to Public Health emergencies