Experience

Tom Dixon Studio

• United Kingdom
• Design Services
• 100 - 200 Employee

• Trade Executive - International Markets

  • May 2022 - Present

  Supporting a portfollio of customers in EMEA and APAC geo-regions; whilst maintining a close relationship as one of their key contacts via phone and email. Working closely with region sales managers and agents to deliver fast and effecient order flow. Processing daily wholesale orders, allocating stock and coordinating warehouse collections including customs documentations. Handling all aftersales queries i.e quality claims, product queries, credits and returns Supporting a portfollio of customers in EMEA and APAC geo-regions; whilst maintining a close relationship as one of their key contacts via phone and email. Working closely with region sales managers and agents to deliver fast and effecient order flow. Processing daily wholesale orders, allocating stock and coordinating warehouse collections including customs documentations. Handling all aftersales queries i.e quality claims, product queries, credits and returns



Dent.O.Care Professional

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations and Customer Services Executive

  • Feb 2020 - May 2022

  • Responsible for monitoring stock levels and planning procurement to optimise stock levels • Co-ordinate stock takes • Up-date the team in respect of stock availability, out of stock lines, new products etc. • Manage suppliers to ensure timely delivery of orders and minimise stock outages • Negotiate promotions with suppliers; plan, implement & co-ordinate monthly promotional activities with the sales manager. • Work with marketing to help optimise pricing and information for digital channels • Manage relationships with freight and courier suppliers, organising shipments and co-ordinate with customers. • Responsible for managing the order pipeline, ensuring that all orders are dispatched expediently and customers advised of any delays. • Deal with customer queries professionally, ensuring timely responses. • Participate in product and skills training as required. • Prepare daily, weekly and monthly sales reports for management. • Assist and support the team by taking calls and processing in-bound orders • Account management of a selected number of established customers, maintaining regular contact and identifying areas to grow business. Show less



BIRKENSTOCK

• Germany
• Retail Apparel and Fashion
• 700 & Above Employee

• Wholesale B2B Client Operations

  • Aug 2018 - Nov 2019

  • Responding to B-B & B-C enquiries across emails and calls. • Processing current season orders, pre orders and returns through SAP. • Generating SAP reports to assist UK sales team on production statuses for key client accounts. As well as supporting the UK sales team where required. • Thoroughly investigating errors on SAP and either correcting them or bringing this to Birkenstock HQ’s attention. • Correcting any importing anomalies and storing all PODs for internal and external use. • Providing packing lists and “booking in” information to all recipients who require this. • Contacting distributors to advise of carrier delays and effectively redirecting or rebooking deliveries. • Scheduling returns and collections from various UK partners back to the UK franchise or German Warehouse. • Coordinating third party courier deliveries with Birkenstock HQ transport manager. • Liaising with Birkenstock HQ to stream line UK internal system processes. • Assisting with general admin duties where requi’red I.e. Minute taking and organising travel arrangements. Show less



BurnsSheehan

• Office Administrator

  • Mar 2018 - Jun 2018

  • Supporting the Operations Manager by reviewing processes and procedures regarding team and company performance. • Maintaining daily office administrative duties i.e. front of house, Client meet and greet, boardroom management, diary management, minute taking and office purchases. • Assisting the contracts manager where required, to ensure efficient candidate experience. • Compiling GDPR data for analysis and assessing next points of planning which required cleansing and updating the company database through extensive excel work. Show less



SourcingMachine

• Online Audio and Video Media
• 1 - 100 Employee

• Account Manager

  • Sep 2016 - Sep 2017

  • Supporting the company Director with new business strategies to increase business growth. • Supporting all database users with back-end website support as well as maintaining all product updates across all user profiles. • Project planning exhibition attendance, liaising with all team members to ensure coherent results. • Building stronger relationships with pre-existing clients as well as calculating and implementing new client strategies. • Maintaining daily accounting duties i.e. Expenses, Invoicing, allocating payments, BACS (SAGE Management). Show less



Skandium

• United Kingdom
• Design Services
• 1 - 100 Employee

• Webshop Manager

  • Oct 2015 - Aug 2016

  • Attending to the smooth running of the Skandium e-commerce business, both daily and with the view of its long-term expansion, as well as logistically maintaining the daily running of the Web Shop office. • Coordinating local and international orders/deliveries of premium Scandinavian designs from leading manufactures. • Ensuring daily fulfilment of online orders and dispatches via a range of carefully selected third party courier services. Coordinating weekly warehouse deliveries as well as daily dispatches from all four Skandium sites within London. • Monitoring payment gateways and investigating any anomalies as well as general monitoring of financial performance. • Training the web shop team on telephony & face to face customer care as well as handling complaints and complex issues. • Attending to any face to face customer enquires within the branch shop floor and ensuring customer satisfaction is being met. Show less



Jack Wills

• United Kingdom
• Retail Apparel and Fashion
• 300 - 400 Employee

• Operations Assistant

  • Feb 2014 - Oct 2015

  • Supporting the Operations Manager to review processes and procedures to ensure cross functional efficiencies. • Maintaining daily operational tasks. E.g. fraud review, refunds, assigning orders and processing out of stock product refunds. • Completing payment investigations where required, resolving any customer queries; as well as collecting data and delivering reports to director level. • Being the first point of escalation when handling complaints with first contact resolution. I have demonstrated confident “first class” sales advice whilst managing customer contacts based on email, phone, social media and letters. Show less



Vodafone

• Team Leader

  • Aug 2012 - Aug 2013

  • Assisting the store manager with leading the deployment of new service processes, procedures and products. • Providing face to face customer care on all instore queries and ensuring great customer experience. • Coaching and developing team members on all service related task to successfully achieve business KPI’s. • Assisting the store manager with leading the deployment of new service processes, procedures and products. • Providing face to face customer care on all instore queries and ensuring great customer experience. • Coaching and developing team members on all service related task to successfully achieve business KPI’s.