Sophia Seña

Profit Consultant at Profit Isle
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, United States, US
Languages
  • Filipino Native or bilingual proficiency
  • English Native or bilingual proficiency
  • Japanese Limited working proficiency

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Bio

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Credentials

  • Professional Scrum Master I
    Scrum.org
    Nov, 2022
    - Nov, 2024
  • Intermediate Python
    DataCamp
    Feb, 2022
    - Nov, 2024
  • Japanese Language Proficiency Test N3 | 日本語能力試験3級
    The Japan Foundation
    Aug, 2015
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Profit Consultant
      • Jul 2023 - Present

    • Higher Education
    • 300 - 400 Employee
    • Graduate Teaching Assistant
      • Jan 2023 - May 2023

      Graduate Teaching Assistant for IS827 (Platform Strategy and Design), Spring 2023 Graduate Teaching Assistant for IS827 (Platform Strategy and Design), Spring 2023

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Project Manager
      • Sep 2022 - May 2023

      BU Spark! is Boston University’s technology incubator and experiential learning lab for computer science and engineering projects. Liaised between 10 student teams and Boston City Councilors At-Large for the course Computational Tools for Data Science, which covers practical skills such as clustering, classification, regression, and network analysis. Fall 2022 Projects: Landlord Mapping (Small Landlord Data Analysis), City Services Analysis • Supported teams in assessing business and rental assistance allocations to target communities in Boston. • Supervised teams in identifying the distribution of Boston-based landlords and house listings enrolled in affordable housing programs. Spring 2023 Projects: Hoarding Definition, Detection, and “Treatment” in Boston, Mental Health: Sense of Belonging Show less

    • United States
    • Paper & Forest Products
    • 1 - 100 Employee
    • MBA Management Intern
      • Jun 2022 - Dec 2022

      Led the commercialization of a sustainable microwave food packaging line, which raised $500k seed funding to assess the feasibility and potential return on investment. Determined Folia’s value-add and product market fit by collaborating with a Fortune 100 company to conduct consumer insight surveys. • Devised a product roadmap and project plan for packaging manufacturers to produce on an industrial scale. • Authored a commercialization plan for potential partners and investors by conducting extensive market research and financial analyses • Identified 100+ potential partners for joint development projects by determining target beachhead markets and relevant use cases. Show less

    • United States
    • Software Development
    • 1 - 100 Employee
    • Product Manager Intern
      • Jul 2022 - Sep 2022

      Enhanced the customer experience and user interface by using 15+ test accounts to debug the sandbox environment. Facilitated the onboarding of 2 healthcare clients by creating demo data for each user profile and role. ● Streamlined standard testing protocols by onboarding team members to an AI-stabilized UI and end-to-end testing platform. ● Improved the user guide for newly onboarded clients by collaborating with the Head of Customer Success. Enhanced the customer experience and user interface by using 15+ test accounts to debug the sandbox environment. Facilitated the onboarding of 2 healthcare clients by creating demo data for each user profile and role. ● Streamlined standard testing protocols by onboarding team members to an AI-stabilized UI and end-to-end testing platform. ● Improved the user guide for newly onboarded clients by collaborating with the Head of Customer Success.

    • Philippines
    • Banking
    • 700 & Above Employee
    • Customer Segments Manager / Product Manager
      • Mar 2017 - Aug 2021

      In partnership with a third-party developer team, successfully implemented iterations to the CRM system and created a better user experience for sales managers; received the President’s Award for this work. Supported sales growth initiatives for 5 sales teams situated in Metro Manila’s key business districts. Formerly LEAD Management Trainee, promoted May 2019.Product ManagementSuccessfully implemented cloud-based CRM system for 400+ sales managers, increasing sales efficiency by 40% and conversions by 30%.● Generated 12K+ new retail and corporate accounts and $60M+ in deposits by developing an online digital account opening platform on Salesforce Sales Cloud for both individuals and companies.● Generated $6M+ in revenue by introducing streamlined cross-selling feature on Salesforce Sales Cloud.● Accelerated lead engagement by 400% by executing a location-based intelligence tool for qualified leads and identified and analyzed high-propensity leads.● Secured $1M+ in insurance policies by launching an analytics-driven insurance campaign in collaboration with the Data Science department.Business Development● Successfully launched an auto-debit facility that streamlines rental payments for 300+ Megaworld Corporation retailers, resulting in over USD 2M in online payments and the Smart UnionBanker award.● Created a healthcare loans and collections package for 30+ tertiary hospitals nationwide, addressing a prevalent cash flow gap in the healthcare industry.● Generated a pool of 300K+ sales leads and developed suitable marketing strategies to streamline the targeted selling process.● Spearheaded the implementation of a blockchain-powered core banking platform to expand financial services to rural areas; partnered with 71 rural banks and 700+ branches nationwide● Increased the visibility of critical announcements by creating 100+ promotional market materials for internal and external use Show less

    • LEAD Management Trainee
      • Oct 2016 - Aug 2021

      The LEAD Management Trainee program of UnionBank of the Philippines aims to develop future leaders through rotations across various bank departments to conduct project management, growth planning, and business development for the specific bank units.● After specialization, the program continues to offer leadership trainings and seminars to the graduates to keep them prepared for current or future leadership roles.● Mentored 100+ student interns nationwide on design thinking and CRM in order to increase workflow efficiency Show less

  • Nihongo Center Foundation Inc.
    • 3rd Floor Dominion Bldg., Arnaiz Ave., Makati City
    • Project Intern
      • Sep 2015 - Nov 2015

      Supported the Nihongo Center Foundation in preparing for the 21st ASEAN Council of Japan Alumni (ASCOJA). Oversaw the delivery of invitations and confirmed the attendance of 300 delegates from 10 ASEAN countries. Supported the Nihongo Center Foundation in preparing for the 21st ASEAN Council of Japan Alumni (ASCOJA). Oversaw the delivery of invitations and confirmed the attendance of 300 delegates from 10 ASEAN countries.

Education

  • Questrom School of Business, Boston University
    Master of Business Administration - MBA
    2021 - 2023
  • Questrom School of Business, Boston University
    Master of Science - MS, Digital Technology
    2021 - 2023
  • De La Salle University
    Bachelor of Arts (B.A.), Cum Laude
    2012 - 2016
  • Sophia University
    Exchange Student Program, Liberal Arts and Sciences, General Studies and Humanities
    2014 - 2015

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