Experience

QooApp Limited

• Hong Kong
• Computer Games
• 1 - 100 Employee

• Operation executive

  • Jun 2018 - Present



Will Be

• Belgium
• 1 - 100 Employee

• Order Management Specialist

  • Jan 2017 - Feb 2018

  Increased industry awareness by researching market prices and managing/dealing with suppliers in order to negotiate purchase amounts and order sizes.Worked under pressure to keep up with orders from customers via phone/email/fax.Improved on account-keeping skills by managing all invoices for each of the accountsOptimized on report-generating skills by creating periodic reports for accounts, as well as managing outstanding accounts.Helped increase the brand’s social awareness by creating and maintaining a website which includes many features such as pop-up/pop-under, etc.Developed on socials networking and media skills by creating and producing videos and campaigns for the brand.



Bentley Systems

• Software Development
• 700 & Above Employee

• Subscriptions Renewals Representative

  • Sep 2016 - Dec 2016

  Maximized the revenue within the market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewalsAchieved quarterly and annual targets related to retention and product expansion for Korean marketMaintained an appropriate level of product knowledge for all infrastructure industry segments and server applicationsSold the value of the SELECT and Open Access maintenance programPromoted and delivered subscription program services to users with a focus on user retentionexperienced in supply chain, order execution in order management system(SAP) and customer fulfillment backgroundDealt with special customer requirements and complaints and improve region satisfaction via telephone, email, or other means Updated/maintained user and contract information in CRM



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor

  • May 2015 - Aug 2016

  Acted as a bridge between the clients and the agents, and improved my communication skills by presenting reports and feedback to both parties.Learned how to handle and manage raw data. Also, improved on analysing the trend and performance, by preparing weekly/monthly reports of KPI indexes. Arranging and managing shifts and KPI reports for all team members; this is done through daily meetings with the manager and other supervisors.Acting as QA, assessing agents' performance with unified standards to coach them better.Responsible for training new recruits within the team and ensuring that their performance management goals are met.Dealing with clients and partners’ queries via email on the usage of Autodesk products in English, Korean and Chinese.Managing clients' and partners’ ownership of the Assets & Agreements