Sook Ngee Chua

Senior Account Manager at Visa
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG

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5.0

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Aloysius Phey

I have known Sook Ngee to be a focused and motivated individual in my 6 years of working with her. She is well-liked by both her peers and customers and is adapt in dealing with challenging training-related situations. With her excellent CRM functional and domain knowledge, she was able to effectively deliver end-to-end solutions to our customers. I would love to work with her again when the opportunity arises.

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Experience

  • Visa
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Account Manager
      • Nov 2016 - Present

    • Senior Technical Support Analyst
      • Nov 2016 - Nov 2016

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Sales Support Specialist
      • Aug 2016 - Oct 2016

      Short-Term Contract Job - Supporting China Region. Used SAP procurement, ServiceNow when performing sales support duties. Short-Term Contract Job - Supporting China Region. Used SAP procurement, ServiceNow when performing sales support duties.

  • Oracle
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Principal Technical Support Engineer
      • Jul 2008 - Nov 2015

      Senior Technical Support Engineer in the Oracle Global Customer Services. Supporting EnterpriseOne tools.

    • Senior Education Consultant/Instructor
      • Jul 2005 - Jun 2008

      Training PeopleSoft Technical and CRM subjects. Transitioned over from PeopleSoft Education to Oracle University.

    • Senior Instructor
      • Sep 2000 - Jul 2005

      Provide regional training to customers on PeopleSoft Technical and CRM subjects.Taught - PeopleSoft Tools, Process Scheduler,System Administration, Workflow, Integration ToolsFamiliar with PeopleSoft CRM Sales, Marketing, Helpdesk, Support, Field Service, ConfigurationUsed with Vantive, PeopleSoft CRM, Siebel support software

  • PeoplesSoft
    • Senior Support Analyst
      • Feb 2000 - Aug 2000

      Worked in PeoplesSoft Global Support Center (SYDNEY) as a Technical/Finanical Support Analyst. Worked in PeoplesSoft Global Support Center (SYDNEY) as a Technical/Finanical Support Analyst.

  • Oracle
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Staff Support Analyst
      • Jul 1998 - Feb 2000

      Worked in PeopleSoft Global Support Center (SINGAPORE) - provide technical support to PeopleSoft customer on Peoplesoft Technology area. Secondary responsibility is to support the lab environment to ensure that other support analyst has the up-to-date release of the Peoplesoft environment Worked in PeopleSoft Global Support Center (SINGAPORE) - provide technical support to PeopleSoft customer on Peoplesoft Technology area. Secondary responsibility is to support the lab environment to ensure that other support analyst has the up-to-date release of the Peoplesoft environment

  • Computer Systems Advisors
    • United States
    • Software Development
    • Senior Systems Analyst
      • May 1990 - Jun 1998

      Progressed from Analyst Programmer to Senior System Analyst. Managing Systems Integration projects for customers. Solutions provided are Client- Server based technology. they are developed mainly on Unix, C++ platforms. Databases used include Informix, Sybase, Oracle. Progressed from Analyst Programmer to Senior System Analyst. Managing Systems Integration projects for customers. Solutions provided are Client- Server based technology. they are developed mainly on Unix, C++ platforms. Databases used include Informix, Sybase, Oracle.

Education

  • National University of Singapore / NUS
    Bachelor's degree, Computer and Information Sciences, General
  • Raffles Junior College

Community

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