Experience

Xpera Risk Mitigation & Investigation

• Canada
• Security and Investigations
• 100 - 200 Employee

• Operations Support Administrator

  • May 2019 - Present

  -Finalizes the reporting packages (report, video, invoice) according to client protocols and preferences-Opens new assignments on internal system portal using the appropriate codes-Answers inquiries from clients and management by phone and email -Finalizes the reporting packages (report, video, invoice) according to client protocols and preferences-Opens new assignments on internal system portal using the appropriate codes-Answers inquiries from clients and management by phone and email



Crawford & Company

• United States
• Insurance
• 700 & Above Employee

• Operations Support

  • May 2018 - May 2019

  •Sifts and corrects data to produce accurate billing reports for clients (billing summaries, invoices, and activity reports)•Activates building access cards and requests login credentials for employees to use the clients’ claims software such as Aviva, Allstate, TD Insurance, and Wawanesa•Assists in event planning and budgeting/purchasing for all operations within the department

• Customer Service Representative

  • Sep 2016 - May 2018

  •Documented auto and property claims for numerous Central Intake and Administrative clients•Trained new employees on claims intake in Guidewire software and administrative tasks• Assists team leaders and management in various duties as neededAchievements - Employee of the Month: October 2017; Team Award 2017: New Hire Training



EXP Sales

• Blogger

  • Mar 2015 - Apr 2016

  -Research and develop content -Write blog posts that will inform and entertain the audience-Edit/proofread written materials -Research and develop content -Write blog posts that will inform and entertain the audience-Edit/proofread written materials



Conestoga Doon Bookstore

• Bookstore Clerk

  • Sep 2013 - Apr 2014

  - Helped the customers look for items and provided other services with a positive attitude- Diligently stocked items whenever necessary- Responsible for cash transactions - Helped the customers look for items and provided other services with a positive attitude- Diligently stocked items whenever necessary- Responsible for cash transactions



David Johnston Research + Technology Park

• Public Relations Specialist

  • Feb 2014 - Mar 2014

  For my six-week work placement at the David Johnston R + T Park, my responsibilities were:- Editing the articles for the upcoming issue of WATCH magazine- Asking local businesses to be sponsors for the 8th Annual Research + Technology Park charity golf tournament - Writing news releases and blog posts- Conducting research and developing social media strategy for the Canadian Centre for Cyber Risk Management (C3RM) For my six-week work placement at the David Johnston R + T Park, my responsibilities were:- Editing the articles for the upcoming issue of WATCH magazine- Asking local businesses to be sponsors for the 8th Annual Research + Technology Park charity golf tournament - Writing news releases and blog posts- Conducting research and developing social media strategy for the Canadian Centre for Cyber Risk Management (C3RM)



Private English Tutor

• Private English Tutor

  • Nov 2011 - Aug 2012

  - In one-on-one sessions, coached a high school student on writing essays- Covered subjects include grammar, sentence structure, text analysis and diction - In one-on-one sessions, coached a high school student on writing essays- Covered subjects include grammar, sentence structure, text analysis and diction