Founder / CEO

• Jul 2021 - Present

Customer Service Trainer

• May 2021 - Jun 2021

Customer Service Trainer

• Nov 2020 - Mar 2021

• Telephone Skills Training • Customer Relationship Management Training • Workplace Etiquette Training • Telephone Skills Training • Customer Relationship Management Training • Workplace Etiquette Training

Customer Service Consultant

• Feb 2020 - Jun 2020

- Analyze customer service requirement and inform of all available services - Communicate progress and resolution of issues to internal and external customers - Manage all customer issues and resolve all complaints effectively - Analyze customer requirement for product and services and provide consultation to select appropriate product - Assist customer service employee - Develop and maintain professional relationship with colleagues - Customer service training - Analyze customer service requirement and inform of all available services - Communicate progress and resolution of issues to internal and external customers - Manage all customer issues and resolve all complaints effectively - Analyze customer requirement for product and services and provide consultation to select appropriate product - Assist customer service employee - Develop and maintain professional relationship with colleagues - Customer service training

Training Consultant

• Feb 2019 - Aug 2019

Customer Service Consultant

• Sep 2018 - Nov 2018

I worked in Shahre-Farsh project for 3 months , Customer Service and Call Center Training I worked in Shahre-Farsh project for 3 months , Customer Service and Call Center Training

Customer Service Consultant

• Oct 2016 - Jun 2017

- carrying out research and data collection to understand the organisation; - conducting analysis; - interviewing the client's employees, management team and other stakeholders; - running focus groups and facilitating workshops; - preparing business proposals and presentations. - Train Managers and QA staff to create strategies - carrying out research and data collection to understand the organisation; - conducting analysis; - interviewing the client's employees, management team and other stakeholders; - running focus groups and facilitating workshops; - preparing business proposals and presentations. - Train Managers and QA staff to create strategies

Senior Consultant

• Feb 2016 - Nov 2016

- carrying out research and data collection to understand the organisation; - conducting analysis; - interviewing the client's employees, management team and other stakeholders; - running focus groups and facilitating workshops; - preparing business proposals and presentations. - carrying out research and data collection to understand the organisation; - conducting analysis; - interviewing the client's employees, management team and other stakeholders; - running focus groups and facilitating workshops; - preparing business proposals and presentations.

Customer Service Manager

• Jul 2012 - Dec 2015

o Managing a team of customer care executives. o Supervising and monitoring Call Center Agents day to day activities. o Preparing training presentations, plans for enhancing customer care agents knowledge/weakness and customer service skills in order to attain customer satisfaction Making a policies and process o Addressing customer care executives problems and taking steps to overcome which results in obtaining customer focus. Managing customer service and complain o Managing a team of customer care executives. o Supervising and monitoring Call Center Agents day to day activities. o Preparing training presentations, plans for enhancing customer care agents knowledge/weakness and customer service skills in order to attain customer satisfaction Making a policies and process o Addressing customer care executives problems and taking steps to overcome which results in obtaining customer focus. Managing customer service and complain

Quality Assurance Specialist

• Jun 2006 - May 2009

• Evaluate agents: Make sure that agents know all the process and policies and have a right knowledge in-order to guide subscribers Quality monitoring (also known as call monitoring) refers to the processes of listening to or observing an agent's phone calls or other multi-media contacts with customers in order to assess and evaluate strengths and weaknesses in customer interactions. These evaluations are one of the most effective methods for improving customer satisfaction level and improving overall employee performance . • Training and coaching the agents: Increased customer focus can be attained through customized coaching and training plans. When gaps or deficiencies in customer service are identified through performance measurement or quality monitoring, the training plan should be designed to improve each of these areas of weakness. Regular training and coaching sessions should also be implemented to refresh and sharpen agents' customer service skills to retain an established customer focus. Show less

Graphic Designer

• Oct 2003 - Aug 2005

Design Template and buttons for websites and postal card and business card Design Template and buttons for websites and postal card and business card