Experience

Lil' Drug Store Products

• United States
• Manufacturing
• 1 - 100 Employee

• Senior Customer Relations Specialist

  • Mar 2022 - Present

  Cedar Rapids, Iowa, United States

• Customer Service Specialist

  • Aug 2020 - Mar 2022

  Cedar Rapids, Iowa, United States



Collins Community Credit Union

• United States
• Banking
• 100 - 200 Employee

• BSA Analyst

  • Feb 2019 - Aug 2020

  Cedar Rapids, Iowa

• Record Maintenance Coordinator

  • May 2018 - Feb 2019

  Cedar Rapids, Iowa



Goldman Sachs

• United States
• Financial Services
• 700 & Above Employee

• Banking Resolution Specialist

  • May 2013 - May 2018

  Cedar Rapids, Iowa Area Launched online platform that grew to $12 billion in less than 4 years. Assist internal and external customers with account questions including advanced research. Client Liason with the Office of the President and Private Wealth Management contact for high value clientele and sensitive situations. Manage complaints for resolution. Line of defense against fraud for money movement.

• Performance Coach

  • May 2017 - Apr 2018

  Cedar Rapids, Iowa Responsible for conducting internal quality audits/monitors of operations teams and providing coaching and feedback. Employ principals and techniques as defined in the quality audit criteria, and develop and implement quality assurance standards, processes, and controls. Collect and analyze data to assist with development and implementation of corrective action plans, training tips, and team communication to improve quality results.



Nordstrom.com

• United States
• 1 - 100 Employee

• Quality Specialist

  • Feb 2005 - Apr 2013

  Cedar Rapids, Iowa Area Monitor inbound and outbound transactions with customers via phone, chat and e-mail. Provide score based on compliance and level of customer service. Research trending to identify training needs. Facilitate one on one and group feedback and training sessions. Provide support direct customer support during times of high volume or for specialized projects.