Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Operations Manager

  • May 2022 - Present



FedEx Express

• Denver, Colorado, United States

• Operations Manager

  • Oct 2008 - May 2022

  Conducted required audits of timekeeping records and ensured managers inputted timesheets. Coached employees when team members had timekeeping errors. Ensured the managers had tools to: find out why the errors occurred Solve problems from repeating Utilize the discipline policy when applicable Checked daily reports for opportunities Analyzed daily reports to get a pulse of the daily business and conduct a mini SWOT to identify team Strengths Weaknesses Opportunities Teachable moments. Recognize ways to enhance the customer experience. Created and maintained casual courier schedules. Integral part of the performance team. Reviewed applications for KSAO’s that aligned with organizational strategy. Converted applicants into candidates and executed the onboarding process. Collaborated with the recruiter to ensure that job postings were and met organizational needs. Executed proactive communication with recruiter when staffing needs were met and/or needs presented themselves. Once candidate had accepted a job offer ensured that they were prepared for training having them finish required pre work and orientations to make them eligible for courier and driving training. Show less



Hilti

• Sales Support

  • Aug 2009 - Nov 2009



Ball Dynamics International, LLC

• Greater Denver Area

• Customer Service Manager

  • May 2005 - Feb 2008

  Supervised a team of customer service associates, worked closely with Sales Director and Marketing Director to improve quality, increase sales and enhance profit. Evaluated sales techniques and customer services in order to coach team members and improve customer service while driving revenue. Set up new dealers and distributed welcome packets as well as followed up with dealers to optimize orders; added new products to web-based data and updated product pictures and descriptions. Prepared merchandise for shipment to trade shows and acted as point-of-contact at trade shows and contacted potential new customers following event and tracked success of contacts. Indentified UPS billing descrepancies, resolved problems and delivery issues. Cross-trained to handle warehouse management functions along with accounting duties. Set up games, prizes, and incentives for Customer Service week. Show less



Tayloe Paper Company

• United States

• Customer Service Representative

  • 2004 - 2005

  Assisted customers and processed sales orders via phone and at the counter for this distributor of paper and paper supplies within the office, food service, industrial, and janitorial industries; also promoted sales of industrial packaging products and equipment. Service a four-state area which included Oklahoma, Arkansas, Kansas, and Missouri. Performed a variety of administrative office duties and assisted with credit and collection activities. Scheduled deliveries and made necessary arrangements for product shipping. Show less



Terminix International

• Consumer Services
• 300 - 400 Employee

• Renewal Specialist

  • 2002 - 2003

  Contacted customers to renew contracts and schedule termite treatments. Prepared daily schedule for installs, re-inspections, and retreats. Completed paperwork for technicians (customer names, addresses, etc.) and printed location maps. Entered renewals on computer database, filed daily activity reports on each customer, and changed back- up tape at end of day. Called on delinquent renewals and persons on the cancellation-pending list. Contacted customers to renew contracts and schedule termite treatments. Prepared daily schedule for installs, re-inspections, and retreats. Completed paperwork for technicians (customer names, addresses, etc.) and printed location maps. Entered renewals on computer database, filed daily activity reports on each customer, and changed back- up tape at end of day. Called on delinquent renewals and persons on the cancellation-pending list.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Team Lead

  • Mar 1996 - Jun 2002

  Supervised and trained work groups up to 45 associates. Evaluated productivity statistics, sales techniques, customer service skills, and attendance, providing support and motivation for improving aspects of the associate's performance. Effectively evaluated and resolved customer service issues, in addition to processing sales orders. Assisted auditing department in resolution of bank statements. Completed Vital Learning Supervision series and attended training on interviewing skills. Presented Time Management workshop to new Team Leads. Consistently maintained telephone statistics that met or exceeded call center goals. Developed/implemented a morale-boosting contest for CSR team. Show less