Experience

360 Solusi Teknologi, PT

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Founder & Director - 360 Solusi Teknologi, PT

  • May 2020 - Present



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• director , client delivery

  • Jul 2019 - Present

  Handling E2E on boarding processes of Financial Institutions

• Corporate COBAM team leader

  • Dec 2016 - Present

  on boarding process

• Head of Liabilities Operations

  • May 2014 - Present

  As part of Global Technologies restructurings , merging some of units ( Customer Comunication Management Unit, Account Services Unit and Customer Financial Services ) to support business growth



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Head of CB Ops - CFS unit

  • Oct 2011 - Aug 2012

  Overall of the job , manage operational in financial and transaction by optimizing use of existing resources to provide fast and efficient services to both internal and external customer . Ensure that all process covered by regulation & procedure . Manage peoples and ensure they know and understand with policy, risk, services and motivate and train them to ensure performance optimized . Support Business to leads the world class operations services delivery &… Show more Overall of the job , manage operational in financial and transaction by optimizing use of existing resources to provide fast and efficient services to both internal and external customer . Ensure that all process covered by regulation & procedure . Manage peoples and ensure they know and understand with policy, risk, services and motivate and train them to ensure performance optimized . Support Business to leads the world class operations services delivery & identification of potential business opportunities .

• Standard Chartered Bank – Head of Account Services unit

  • Apr 2008 - Oct 2011

  I have new responsibility as Head of Account Services in Consumer Banking Operations , these unit is merged between New Account unit and Account Maintenance . This unit responsible for all application related with process set up and Account creation for retail Banking, SME and Corporate . The others handle maintenance process for all Banking Product and Credit Card . I also manage for some project related with Channeling , Banking , Credit Card and loans . Review… Show more I have new responsibility as Head of Account Services in Consumer Banking Operations , these unit is merged between New Account unit and Account Maintenance . This unit responsible for all application related with process set up and Account creation for retail Banking, SME and Corporate . The others handle maintenance process for all Banking Product and Credit Card . I also manage for some project related with Channeling , Banking , Credit Card and loans . Review organization structure, control issues include improving over all operational risk environment, reduce manual work in daily activity, ensure no major operational losses . Support business to achieve CB OPS direct cost including automations & infrastructure .

• Reconciliation & card operation Senior Manager

  • Apr 2007 - Apr 2008

  Main of job are handle centralize Reconciliation process , Card processing & statement production, delivery & monitoring, and responsible for Credit Card transaction (CCMS) , ATM transaction & Channel payment transaction as well. I also manage for E2E Consolidated statement production as a Manager coordinator .

• ebbs Core system project

  • Apr 2006 - Apr 2007

  Assisting the Head of ebbs project for consumer Banking in setting up process of Channel payment , ATM transaction and consolidated statement . This job includes Implementing of the new system ( ebbs) and also for ATM system enhancement. Also responsible to ensure UAT system (User Acceptance Test) running well before implementation to production. The others , handled ATM Daily operations and responsibility for migrate data based Debit card from Sparrow system (old system) to EN… Show more Assisting the Head of ebbs project for consumer Banking in setting up process of Channel payment , ATM transaction and consolidated statement . This job includes Implementing of the new system ( ebbs) and also for ATM system enhancement. Also responsible to ensure UAT system (User Acceptance Test) running well before implementation to production. The others , handled ATM Daily operations and responsibility for migrate data based Debit card from Sparrow system (old system) to EN system (new system) include Debit card production , card embossing & PIN delivery. Manage process of outsourcing process for ATM Server, ATM Replenishment & reconciliation

• Wealth Management – Remote Banking & Development Manager

  • Jul 2005 - Mar 2006

  Develop and implement the remote banking capabilities ( ATM/Debit Card, Internet Banking, Contact Centre / Phone Banking). This job including developing and implementing remote banking capabilities for liabilities. Responsible for any IT development for all project related with Wealth Management, Co-ordinate with various departments for remote banking implementation, Coordinating with various functions and departments for remote banking capabilities, system and procedure development and legal… Show more Develop and implement the remote banking capabilities ( ATM/Debit Card, Internet Banking, Contact Centre / Phone Banking). This job including developing and implementing remote banking capabilities for liabilities. Responsible for any IT development for all project related with Wealth Management, Co-ordinate with various departments for remote banking implementation, Coordinating with various functions and departments for remote banking capabilities, system and procedure development and legal issues.



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Standard Chartered Bank – Utilities Support Manager

  • Aug 2001 - May 2003

  Overall responsibility for operational procedures, controls and compliance with regulations within the unit and monitor changes in the legal and regulatory environment to ensure continuing compliance. Manage and monitor performance of Credit card & banking card (change address, returned card, send back ), including monitor day to day process of card services ( Embossing, delivery, activation, link account, undelivered, deleted ) . Manage and monitor Charges back process included… Show more Overall responsibility for operational procedures, controls and compliance with regulations within the unit and monitor changes in the legal and regulatory environment to ensure continuing compliance. Manage and monitor performance of Credit card & banking card (change address, returned card, send back ), including monitor day to day process of card services ( Embossing, delivery, activation, link account, undelivered, deleted ) . Manage and monitor Charges back process included all reconciliation related with Visa & Master Card transaction & ATM transaction ( Local & International) including Manage financial position of Utilities Support (ATM network, Visa & Master Card) , card fee income, site expenses, hardware expenses and network charges The others is provide guidance to team and review risk management and compliance issues and ensure that all staff are fully, aware of processing requirements and manage & monitor day to day process of cheque / giro book production .

• Standard Chartered Bank – Direct Banking – ATM Manager

  • Jul 1997 - Aug 2001

  Main of jobs is manage , create ,develop and implement all ATM function to achieve business revenue and profit targets. The others is define the business direction and financial targets for the sales and services, define strategies for the bank's ATM Network including installing new ATMs, in accordance with the planned expansion, include manage and monitor all reconciliation related with ATM,ATM Bersama & Visa Plus transaction. Assisting Head of Consumer Banking to… Show more Main of jobs is manage , create ,develop and implement all ATM function to achieve business revenue and profit targets. The others is define the business direction and financial targets for the sales and services, define strategies for the bank's ATM Network including installing new ATMs, in accordance with the planned expansion, include manage and monitor all reconciliation related with ATM,ATM Bersama & Visa Plus transaction. Assisting Head of Consumer Banking to define strategies for bank's Automated Branch Centre (ABC) including implementing and ensure all business activities of ATM fall within bank's policies and risk control compliance also manage financial position of ATM network including card fee income, site expenses, hardware expenses and network charges



Citibank

• ATM operation

  • Aug 1993 - Jul 1997

  Main job is day today handling complaints & Inquiries for International Citicard ( ICC ), Visa & Master Card , ATM Bersama and Citicard , including inquiries from customer and other banks. The other is handling all reconciliation related with ATM transaction - Local & International , arrange daily schedule and managing day to day activity related to Citibank ATM, ensure that money supplied to the machine is enough by adding cash daily. Responsible for handle ATM settlement &… Show more Main job is day today handling complaints & Inquiries for International Citicard ( ICC ), Visa & Master Card , ATM Bersama and Citicard , including inquiries from customer and other banks. The other is handling all reconciliation related with ATM transaction - Local & International , arrange daily schedule and managing day to day activity related to Citibank ATM, ensure that money supplied to the machine is enough by adding cash daily. Responsible for handle ATM settlement & replenishment including ATM monitoring and ensure that performance normally ( no down time ) . The other job is handling ATM premises, ensure the

• Back office & Cash

  • Nov 1989 - Aug 1993

  As Front Office , handling transactions for cheque withdrawal pay cash , cash deposit, internal transfer , clearing / telex transfer , incoming transfer withdrawal, time deposit interest withdrawal, draft issuance, auto & housing loans payment, clearing cheque to account, collection items, master / visa card payment, visa / master card cash advance, travelers check, clan bill purchase, draft purchase, TC sale. As Back Office handling transactions : certificate deposit, inter-group… Show more As Front Office , handling transactions for cheque withdrawal pay cash , cash deposit, internal transfer , clearing / telex transfer , incoming transfer withdrawal, time deposit interest withdrawal, draft issuance, auto & housing loans payment, clearing cheque to account, collection items, master / visa card payment, visa / master card cash advance, travelers check, clan bill purchase, draft purchase, TC sale. As Back Office handling transactions : certificate deposit, inter-group transfer, inter-branch transfer, draft processor, LLG / telex processor, clearing cheque processor collection item custodian, Traveler Checks / Draft confirmations, Sundry Custodians.