Sony Pappy Raju

Application Support Analyst at RightCrowd
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane City, Queensland, Australia, AU
Languages
  • English Native or bilingual proficiency
  • Tamil Professional working proficiency
  • Hindi Native or bilingual proficiency
  • Malayalam Native or bilingual proficiency
Skills

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Credentials

  • Manual Testing Certificate
    QSpiders - Software Testing Training Institute
    May, 2016
    - Oct, 2024
  • AWS Certifications
    Amazon Web Services (AWS)

Experience

  • RightCrowd
    • United States
    • Software Development
    • 100 - 200 Employee
    • Application Support Analyst
      • Mar 2023 - Present

      • Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion that they understand. • Undertake advanced troubleshooting for enterprise applications. • Research previous tickets and documentation to help troubleshoot reported issues. • Assist in managing support load, responding to customer or partner queries about issues that they might be encountering. • Assist in proactive monitoring of application and server architectures to ensure system health. • Install product suite internally and customer sites. • Collaborate with colleagues across the globe, and participate in team handover meetings to assist our ‘Follow the Sun’ support structure. Show less

  • Kazoo and More
    • Food and Beverage Services
    • 1 - 100 Employee
    • Manual Tester / Technical Support
      • Aug 2021 - Jan 2022

       Helped develop Test Plan and other testing documents  Identified, designed and developed associated test cases  Prepared, executed and managed the test cases in Azure DevOps  Identified and escalated the bugs to Microsoft.  Performed functional, integration and regression tests on the system  Implement new product technologies and techniques  Organize and update databases and information  Perform installations, requirement analysis and compatibility review  Helped develop Test Plan and other testing documents  Identified, designed and developed associated test cases  Prepared, executed and managed the test cases in Azure DevOps  Identified and escalated the bugs to Microsoft.  Performed functional, integration and regression tests on the system  Implement new product technologies and techniques  Organize and update databases and information  Perform installations, requirement analysis and compatibility review

  • TRACOM SOLUTIONS FOR DESIGN MANAGEMENT
    • Kuwait
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manual Tester / Technical Support
      • Jan 2019 - Jul 2021

       Worked with the Test Team to lead testing activities for the system upgrade project  Designed test cases, scenarios and scripts for the software application  Prepared, executed and managed each test phase including test plan closure  Identified, escalated and reported software bugs, issues and risks in Jira  Maintained communication with the Test Lead relating to the testing progress  Ensured all testing activities complied with relevant environment requirements  Championed change to ensure test deliverables are met within desired timeframes  Performed system, functional, integration and exploratory testing on the system  Collaborates with software team in continuous build and deployment process  Identified and evaluated opportunities to improve the process and customer experience Show less

  • Orient Eagle Security Devices & Systems Co.
    • Kuwait
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Web Developer / Technical Support
      • Apr 2017 - Mar 2019

       Maintained the current website and added more appealing features  Updated website content on a daily basis  Enhanced knowledge in CCTV systems, access control systems, home automation, time attendance, intruder alarm system, queue system, temperature monitoring system, EAS and Parking barrier system  Maintained the current website and added more appealing features  Updated website content on a daily basis  Enhanced knowledge in CCTV systems, access control systems, home automation, time attendance, intruder alarm system, queue system, temperature monitoring system, EAS and Parking barrier system

  • Zappier Technologies
    • Software Development
    • 1 - 100 Employee
    • Software Engineer
      • Nov 2014 - Dec 2016

       Provided input and recommendations relating to practical testing approaches  Led the development and execution of test scenarios and cases in JIRA  Performed functional, exploratory, compatibility and accessibility testing on various web-based and mobile applications  Focused on leading testing activities to improve the application and release process  Identified and escalated testing issues and software issues  Maintained data integrity by recording all testing activities and outcomes  Worked closely to analyze, design, coordinate supervise the development of software applications (requirement gathering, UI Development, coding, testing, implementation, and maintenance) for the solution of information processing problems. Show less

Education

  • Marthoma College of Science and Technology, Kerala, India
    Master of Computer Applications - MCA, Computer Science
    2011 - 2014
  • St. Gregorios College,Kottarakara
    Bachelor of Science (BSc), Mathematics
    2008 - 2011

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