Salesforce Project Lead

• Jan 2023 - Present

Salesforce Project Delivery - Scrum Master

• Mar 2021 - Apr 2023

• Facilitate Scrum and Agile ceremonies such as: Sprint Planning, Daily Sprint, Sprint Reviews, Sprint Retrospectives• Coach the team to do the best work they can by using the Values and principles of Scrum• Align Sprint deliverables to a managed and prioritised backlog• Identify, and report progress and issues to management via appropriate metrics• Assist and work on product collateral in conjunction with the wider team• Design easy access documentation for a wider audience for project collateral• Communicate at all levels be honest and open• Promote positive and professional team behaviours by example• Look for, promote and progress opportunities to improve the way the team works Show less

Scrum Master | Salesforce QA Lead Consultant | Certified Salesforce Administrator

• Dec 2018 - Mar 2021

QA• Own the QA process• Setup and maintain efficient regression testing • Support the functional consultant with any configuration and setup needs• Own the delivery of new releases and design best practice for roll out of thisScrum Master• Responsible for running daily Stand-ups, updating Scrum Artifacts and organising Scrum events• Coach the team to do the best work they can by using the Values and principles of Scrum• Work on backlog refinement with the product owner• Work on reporting requirements for management requirements and weekly product updates• Join and report to the Product board on statusesSalesforce• Salesforce Administrator duties• Understand and be fully conversant with all features and functions with Sales Cloud• Create standard Dashboards and reports• Knowledge of Lightning page customisationOther• Assist and work on product collateral in conjunction with the wider team• Design easy access for a wider audience for product collateral• Communicate at all levels be honest and open• Promote positive and professional team behaviours by example• Look for, promote and progress opportunities to improve the way the team works Show less

Certified Salesforce QA Consultant

• Jun 2017 - Dec 2018

• Design and maintain Test Plans/Strategies & Test Exit Reports. • Prepare test cases and data.• Execute test cases.• Review Epics/Stories & Requirements documented.• Liaise with Technical Leads to clarify requirements to an acceptable level of detail.• Participate in System and Regression Test Cycles and support clients through out the UAT cycle.• Manage and prioritise defects from detection through to resolution using Q-test and Jira.• Monitoring and recording results accurately for test documentation and stats.• Collaborate with development teams in the resolution of issues.• Provide peer to peer training and guidance.• Raising, reviewing and updating of defects discovered during the QA phases Show less

QA Test Lead

• Dec 2015 - Jun 2017

• Review Requirements documented as Functional Specifications and Change Requests. • Liaise with Business Analysts to clarify requirements to an acceptable level of detail. • Design and maintain test plans. • Identify test data. • Prepare test cases. • Execute test cases under pressurised deadlines. • Participate in System and Regression Test Cycles and support client UAT. • Manage and prioritise defects from detection through to resolution. • Collaborate with development teams in the resolution of issues. • Provide peer to peer training and foster a culture of continuous improvement. • Assisting with the raising, reviewing and updating of defects discovered during the QA phases • Coordination with the operational teams to gain their acceptance and provide confidence in the QA that this being completed Show less

Test Analyst/Test Manager

• Sep 2009 - Sep 2014

• Testing software to identify defects from an end user-s perspective.• Managed the testing of developed software against specified requirements.• Monitoring and recording results accurately for test documentation.• Preparing detailed test plans, acceptance criteria and test scenarios for each project.• Liaising with internal/external stakeholders and developers to swiftly resolve faults.• Analysing, writing reports & communicating results to colleagues & managers.• Recording the testing process and identifying and logging testing defects.• Involved in Performance and scalability testing.• Testing full product suite's, identifying problems & resolving them with the development team. Show less

Collections Correspondence Officer

• Sep 2006 - Sep 2009

• Delivered premium customer service levels. • Concentrated on attention to detail to ensure all information was accurate and up to date. • Used initiative to deliver solutions to internal and external problems. • Ensured that tasks were complete by organising and prioritising workloads • Proactive in creating a spreadsheet which aligned performance monitoring, creating peer comparisons and standardisation across the team making the section more efficient.• Resolved customer-s complaints, ensuring the case was investigated thoroughly and a comprehensive response was provided in writing. • Acted as a point of referral for clerical agents, using basic supervisory skills on an ad hoc basis, providing one to one training and coaching for colleagues Show less