Experience

Parkmobile

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Operations Engineer

  • Aug 2018 - Present



ServiceNow

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Support Engineer

  • Aug 2016 - Jul 2018



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Peoplesoft Principal Support Engineer

  • Jan 2001 - Aug 2016

  - Primarily providing quality customer support for the Peoplesoft CRM and PeopleTools Integration team- Specialization includes: Peoplesoft CRM applications, Multichannel Framework integrations(ERMS, mail and chat integrations), Integrations. - Handling of critical escalations by collaborating with different groups in the Support Organization to provide solutions to customers.- Provide mentorship and guidance to other support engineers in the group.

• Siebel Support Engineer

  • Aug 2011 - Dec 2014

  Assigned to handle Siebel Customer service requests with emphasis on Task-Based UI, Client Functionality, Outlook/Lotus Notes integration, Siebel Sync and OpenUI.

• Senior Support analyst

  • 2001 - 2006