Experience

Almoayed_ICT

• Bahrain
• Information Technology & Services
• 1 - 100 Employee

• System Specialist

  • Jun 2017 - Present

  • Handling complex Infrastructure setup with Hybrid Environment. • An IT System Specialist to perform day to Day activities as member of Infrastructure team and provide 3rd level support to end users. • Collaborated with stakeholders to enhance Storage system utilization and efficiency by customizing business processes. • Diagnosed and executed resolution for all network and server issues. • Plan, Design, implement and administration of AWS, Active Directory & Azure Infrastructure along with Exchange 2016 / O365. • Working with Virtualization Technologies such as VMWARE and Hyper-V beside the Citrix Xen-Apps. • Hands own experience on GFI Languard, ePO, SCCM, SCOM and SCVMM and Citrix Applications and on its Migration. Train the employees as required. • Knowledge on IT service Manager and ITIL standards. Incident Management, Manage Service and Change level Tickets. • Provide IT Security for desktops and Servers using GPO, McAfee ePO and Palo Alto Cortex. • Improved overall user experience through support, training, troubleshooting. Provide support by respond to telephone calls, email and messages. Follow the Escalation matrix. • Administration of Storages and its networking. Experience in managing Networking, Video conferencing and VPN. • Managed system-wide Configure, Patch and upgrade Servers, operating system and software deployments, as well as related software upgrade. • Automated tasks and activities using scripts. • Knowledge on proof point to reduce substantially the spams. • Played central role in Administration of more than 3000 users using ITSM. • Provide technical Support for servers and basic level support for SQL Server databases. • Implement change according to ITSM Procedures with minimum level of impacts to support business continuity. • Assisted team in managing Veeam backup solution for Datacenter needs. • Updated department documentation . • Experience on managing Sonic wall products. • Managed basic troubleshooting of Unix Servers. Show less



Vamsystems Bahrain

• Bahrain

• System Specialist/Administrator

  • Mar 2013 - Jun 2017

  • Handling complex Infrastructure setup with Hybrid Environment. • An IT System Specialist to perform day to Day activities as member of Infrastructure team and provide 3rd level support to end users. • Collaborated with stakeholders to enhance Storage system utilization and efficiency by customizing business processes. • Support for Servers and applications as needed and in line with ITSM. • Diagnosed and executed resolution for all network and server issues. • Plan, Design, implement and administration of AWS, Active Directory & Azure Infrastructure along with Exchange 2016 / O365. • Working with Virtualization Technologies such as VMWARE and Hyper-V beside the Citrix Xen-Apps. • Hands own experience on GFI Languard, ePO, SCCM, SCOM and SCVMM and Citrix Applications and on its Migration. Train the employees as required. • Provide IT Security for desktops and Servers using GPO, McAfee ePO and Palo Alto Cortex. • Improved overall user experience through support, training, troubleshooting. Provide support by respond to telephone calls, email and messages. Follow the Escalation matrix. • Administration of Storages and its networking. Experience in managing networking, Video conferencing and VPN. • Managed system-wide Configure, Patch and upgrade Servers, operating system and software deployments, as well as related software upgrade. • Automated tasks and activities using scripts. • Knowledge on proof point to reduce substantially the spams • Played central role in Administration of more than 3000 users using ITSM. • Provide technical Support for servers and basic level support for SQL Server databases. • Implement change according to ITSM Procedures with minimum level of impacts to support business continuity. • Assisted team in managing Veeam backup solution for Datacenter needs. • Updated department documentation such as license databases, infrastructure diagrams • Experience on managing Sonic wall products like Firewall and email security servers Show less