Customer Success Manager

• Apr 2022 - Present

Ready to be - Key Account Manager, After Sales Manager, Customer Success Manager, Teamleader

• Jan 2022 - Mar 2022

Teamleader - After Sales Customer Service Manager

• Jul 2016 - Dec 2021

Main focus: * Customer excellence and service * Key account management of B2B customers * Successfull cost and operating efficiency Key tasks: * Sales of service contracts, CHP units and customer services * Management of After Sales tasks like sales of spare parts, warranty claims, customer complaints * Drafting of legal documents like service contracts, work contracts, job descriptions, lease contracts and service database (user) contracts * Team leader of 7 employees in Denmark and management of 11 service technicians in Germany * Successful recruitment of service technician * Being the process owner of the hiring and on-boarding processes * Responsible for compliance with labor laws regarding training, and safety guidlines for service technicians * Creating new processes for service operations * Coordination of service teams regarding competencies and experiences to ensure successful and timely completion of projects * Conducting 1 to 1 employee development meetings Show less

Administrator

• 2015 - 2016

- Designing, launching, and administrating the “Language Tandem at AU” program with over 170 active participants, covering 19 different languages and over 250 members on facebook; organization of language cafes - Starting the project “Community Viking Garden at MoMu,” building up lines of communication and collaboration between MoMu, AU and Aarhus Commune – Smag på Aarhus; negotiating a funding agreement - Projectleader “AU at Moesgaard will become ‘greener’” - building a professional network and identifying different options for attaining the strategic goal of increased sustainability - Organization of social events for international students to provide integration and networking opportunities - One-on-one mentoring of new international employees forging durable professional and social ties amongst newcomers and between new arrivals and experienced staff members - Working with PURE and Aurus - Organization of social events on the department and institute level, (receptions, Julefrokost, barbecues, etc.) Show less

Licensed Real Estate Salesperson

• 2007 - 2013

* Generate client leads to buy and sell property * Counsel clients on market conditions, prices and mortgages. * Create lists for real estate sale properties, with information of location, feature, square footage, etc. * Show properties to potential buyers. * Present purchase offers to sellers. * Facilitate negotiations between buyers and sellers. * Review purchase contracts to ensure terms are met. * Promote properties with ads, listings, open houses. * Maintain real estate license and knowledge. Show less

Food and Beverage Manager

• 2004 - 2006

* Plan, forecast and execute food and beverage orders * Process member/customer complaints * Check beverage and food supplies and place orders when needed * Track and order shipments * Communicate and build strong relationships with vendors * Adhere to food, health and safety standards * Plan, hire, train, oversee and manage the members of staff in the clubhouse and on the golf course/pool area/tennis court * Oversee and supervise the welcoming of members/customers * Ensure exceptional members/customer service * Keep employee records and prepare payroll * Planning and supervision of events/golf tournaments for up to 250 participants Show less

Food and Beverage Manager

• 2001 - 2004

* Interview and hire the right people to ensure the success of the events (up to 220 persons), the restaurant and the membership relations. * Manage staff training to meet the specific needs of a privat members only club. * Supervise, oversee and manage up to 25 staff members on 4 different floors in 7 different rooms. * Shift planning to ensure that every shift is the properly staffed. * Direct staff to handle unexpected situations and members/customers concerns throughout the shift. * Participate in management meetings focusing on upcoming events, staff performance, quality of service, and club policies and procedures. Show less

Talk Show Host Attendant (part time)

• 1997 - 1999

Provided hospitalty of nationally-known guests for television talk shows; ensured guests’ approval and signing of confidential contracts; coordinated timing of on-air appearances Provided hospitalty of nationally-known guests for television talk shows; ensured guests’ approval and signing of confidential contracts; coordinated timing of on-air appearances

Data Administrator (part time)

• 1996 - 1999

Collected data and analyzed specifications, bills of material and blueprints for ISO 9001 certification Coordinated Engineering Change Notices ensuring updating of technical drawings and bills of material. Collected data and analyzed specifications, bills of material and blueprints for ISO 9001 certification Coordinated Engineering Change Notices ensuring updating of technical drawings and bills of material.