Experience

Bridgepoint Education

• United States
• Education Management
• 700 & Above Employee

• Director, Enrollment Services

  • 2015 - Present

  I oversee the Enrollment Services department, including supervision of 7 managers and 100 front-line staff members; providing sales training, coaching, and motivation on exceeding goals and quotas. I direct the sales execution of strategies and tactics targeting quota attainment by the inside sales teams, including prospecting and closing leads worth over $100K monthly. I Influence key metrics to propel accountability through performance management. I also identify strategies and tactics in achieving objectives, collaborating with senior management.My accomplishments include:• Achieved 102% sales quota through effective prospecting, closing leads, and performance management.• Increased referral generation by over 60% and more than doubled the conversion rate through the development of a new referral program.• Grew culture of support, new hire production, and establishing consistency in employee development by designing a new “Transition Training” program; on-boarding employees within 90 days.• Improved daily sales tracking process through a newly designed “Run Rate Tracker”; ensured alignment of daily goals between all management levels and enhanced the identification of team progress vs. quota.• Enhanced management evaluation of staff members on key components by creating a “Referral Scorecard”; adopted as the standardized coaching for enrollment department.• Administered Training and Development sessions to all staff members. Show less

• Enrollment Services Manager

  • 2012 - 2015

  I led teams of 10-18 enrollment advisors, and administered training and development in motivation and exceeding goals. I managed and tracked business efficiencies, applied proactive steps when needed. I also maximized student experiences and customer services through communication and collaboration with University departments.My achievements included:• Increased employee retention rate and decreased learning curve by launching a program enhancing the on-board process of new staff members.• Provided cross-coaching and skill set enhancement building through the creation of a “Manager Office Hour”; a new platform connecting managers to staff members on different teams.• Optimized monitoring of key activities and metrics for consistent performance contributions by designing a new “Goal Sheet”; assisting front-line employees stay organized and track progress, and managers to identify trends and enforce accountabilities.• Developed 8 enrollment advisors in receiving promotions through coaching and training utilizing adult learning theory, situational coaching strategies, and emotionally intelligent training approaches.• Conducted Training and Development sessions to all staff members.• Achieved promotion to Director of Enrollment Services. Show less



Ashford University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty

  • 2015 - Present

  I instruct the EXP 105 Personal Dimensions of Education; a mandatory entry point class for Ashford University undergraduates. I engage in all discussion forums; supply written and verbal feedback and answers; and administer assignments and grading. I instruct the EXP 105 Personal Dimensions of Education; a mandatory entry point class for Ashford University undergraduates. I engage in all discussion forums; supply written and verbal feedback and answers; and administer assignments and grading.

• Enrollment Advisor

  • 2010 - 2012

  I provided students counsel on admissions requirements and process, and degree options. I coordinated communication with high schools and independent counseling communities. I delivered collegiate motivation resulting in high student progression. I also collaborated with University departments in establishing successful matriculation. My successes included: • Exceeded customer expectations consistently by providing exceptional and timely service. • Achieved promotion to Enrollment Services Manager. Show less



Nancy Fuller-Jacbos & Associates

• Legal Assistant

  • 2009 - 2010

  I maintained cases organized by coordinating files, including schedule management, meeting deadlines,documenting actions, entering information into file database, and establishing workload priorities. I also prepared case information and legal documents and tracked cases; including creating proof reading, verifying, and editing materials. I maintained cases organized by coordinating files, including schedule management, meeting deadlines,documenting actions, entering information into file database, and establishing workload priorities. I also prepared case information and legal documents and tracked cases; including creating proof reading, verifying, and editing materials.