Experience

Advania UK

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Success Manager

  • Mar 2020 - Present

  London, England, United Kingdom



de Haan Corporation Ltd

• Managing Director

  • Jun 2017 - Mar 2020

  United Kingdom Drive digital transformation for multiple projects, defining and analysing requirements and conducting user research. Cultivate strong customer relationships, leading process improvement initiatives and translating requirements into functional specifications to optimise performance.



Hilti Group

• Liechtenstein
• Construction
• 700 & Above Employee

• Lead Business Consultant

  • Jan 2018 - Jun 2019

  Switzerland Defined and analysed requirements for digital transformation project, conducting strategic planning, design, and implementation. Facilitated workshops and worked closely with key stakeholders to elicit, analyse, and document requirements. Provided project planning and implementation support, designed, developed, and delivered software training, and prepared vendor selection matrix. Wrote and managed functional test scripts and UAT testing.



Volkswagen AG

• Germany
• 1 - 100 Employee

• Business Analyst

  • Jul 2017 - Dec 2017

  Wolfsburg Area, Germany Collected, analysed, and refined business requirements of several business units focussing on validation of needs of external and internal stakeholders. Prepared customer journey and business process maps as part of Customer Experience Management Programme (Digital Transformation). Created and communicated requirements management process, programme framework, and governance framework, managing duplicates and cross-overs between projects



Foundation SP

• United Kingdom
• Software Development

• Business Consultant

  • May 2015 - Jun 2017

  Reading, United Kingdom Conducted business consulting and project management for Office 365 and on-Premise SharePoint solutions for various industries. Collaborated with key stakeholders to establish optimisation process, framework, and governance. Captured requirements and engineered processes for multiple optimisation and transformation projects, developing wireframes, site maps, content inventories, and technical specification documentation. Managed testing cycles, creating test plans, developing scripts… Show more Conducted business consulting and project management for Office 365 and on-Premise SharePoint solutions for various industries. Collaborated with key stakeholders to establish optimisation process, framework, and governance. Captured requirements and engineered processes for multiple optimisation and transformation projects, developing wireframes, site maps, content inventories, and technical specification documentation. Managed testing cycles, creating test plans, developing scripts, co-ordinating UAT. Identified process inefficiencies through gap analysis and recommended operational improvements based on tracking and analysis. Show less



Johnson & Johnson

• Law Practice
• 1 - 100 Employee

• Sharepoint Consultant

  • Dec 2014 - Feb 2015

  Düsseldorf, North Rhine-Westphalia, Germany Co-ordinated deployment and provided operational support for new Microsoft SharePoint Server 2007 Intranet.



avantia group

• Spain
• Software Development

• Project and Change Manager

  • Jun 2014 - Nov 2014

  Kingston upon Thames, United Kingdom Responsible for introducing Project Management Framework and managing implementation Responsible for planning, structuring, documenting, execution and delivery of large change Projects following governance and methodology Create, maintain and deliver project plans as appropriate to meet changing business requirements Identify opportunities for business process optimisation and create change proposals Maintain appropriate levels of quality and manage project budgets Work with… Show more Responsible for introducing Project Management Framework and managing implementation Responsible for planning, structuring, documenting, execution and delivery of large change Projects following governance and methodology Create, maintain and deliver project plans as appropriate to meet changing business requirements Identify opportunities for business process optimisation and create change proposals Maintain appropriate levels of quality and manage project budgets Work with business and developers to define and document requirements Work with relevant stakeholders to ensure effective and efficient implementation of project(s) Effective liaison and management of external third party suppliers Identify, interpret and manage business risk exposure associated with / generated by the change Show less



Barclays Investment Bank

• United States
• Financial Services
• 700 & Above Employee

• IT Service Continuity Management Analyst

  • Aug 2012 - Nov 2013

  London, United Kingdom Review and streamline of internal processes Review for consolidation and optimisation of internal Toolsets Design and implementation of SharePoint 2010 Intranet Change Management and Training Design and Delivery



Otsuka Pharmaceutical Companies (U.S.)

• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT Training Consultant

  • Apr 2012 - Jul 2012

  FirstDoc Training development and delivery in 3 locations within the US and Europe for Otsuka America Pharmaceutical Inc.



Barclays Bank

• IT Service Continuity Management Analyst

  • May 2011 - Nov 2011

  Radbroke Hall, Knutsford Disaster Recovery Management: Planning, Testing, Reporting Review of existing Document Management Process and introduction of improved process focussing on compliance SharePoint 2010 implementation for Technical Document Management Internal Process Improvement Projects



Ricoh Europe

• IT Services and IT Consulting
• 700 & Above Employee

• IT Training Consultant

  • Feb 2011 - Apr 2011

  Contracted to provide support of global ERP Implementation Project launched by Ricoh Europe. Review and redesign of training courses for classroom delivery including translating into local languages Change Management and Process Implementation advice and support Providing ongoing support post deployment for business users of all levels in Vienna



Gamesys Ltd

• Training and Quality Manager

  • Jun 2009 - Nov 2010

  Introduction of new Training and Quality Management Program to operation; responsible for on-going training and quality management in UK Service Centre to improve brand loyalty, call quality and service delivery.



Acando Ltd

• Bulgaria
• Furniture and Home Furnishings Manufacturing

• SharePoint Implementation and Training Consultant

  • May 2008 - May 2009

  Responsible for assessing requirements and streamlining internal processes. Design and implementation of the Acando UK Intranet based on a MOSS 2007 site collection. Creation and delivery of SharePoint 2007 training to all levels. 3rd party Documentum and FirstDocsTraining creation and delivery.



Avis Budget Contact Centre Barcelona

• Travel Arrangements
• 1 - 100 Employee

• Trainer

  • May 2006 - Jan 2008

  Review of existing and introduction of new processes and systems aiding a successful business migration to offshore site Responsible for the German, Austrian, Swiss and UK market for AVIS and Budget (~250 staff) Key contact between Countries and Contact Centre Management of training projects for individuals and operation Coaching and training needs analysis Development and delivery of training courses to all levels



AVIS Contact Centres Ltd

• Team Manager

  • May 2000 - Apr 2006

  Development of different teams (from 14 to 40 people) across the operation by targeting, rewarding, observing, coaching, monitoring, sales management and constructive feedback to drive exceptional performance Promoting operational excellence, efficiency improvements and a reduction in costs Key Contact between Contact Centre in Manchester and Headquarters in Germany, Switzerland and Austria, establishing and maintaining communication between within the operation