Experience

Black Sheep Utilities

• United Kingdom
• Utilities
• 1 - 100 Employee

• Client Acquisition Team Leader

  • Sep 2018 - Present

  Identifying trends in performance for up to forty telephone-based sales team members and ensuring they achieve their daily KPIs by providing on the spot feedback, intervention and training.



Supply Desk limited

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Supply Teacher

  • Sep 2016 - Present

  Able to quickly adapt to different environments, age groups, targets and routines on a daily basis whilst maintaining focus on delivering high quality teaching. Specifically requested to return by various schools after providing a thorough service with particular attention to planning and marking above and beyond the required levels.



Bewbush Academy

• Class Teacher

  • Sep 2014 - Aug 2016

  Planned, prepared and delivered engaging and differentiated lessons which met the requirements of a wide range of pupils, the national curriculum and teachers' standards; consistently being assessed as good to outstanding. Formatively and summatively assessed pupils’ performance and analysed their data in order to inform future planning needs ensuring more than 80% met the expected rate of progression. Led the year group team and presented the performance statistics to senior management, identifying target support groups and future action plans to address their needs. Contributed to the wider ethos of the school environment and pupil experience by leading after school activities, trips and lunch time clubs.



Holidaytaxis.com

• Product Delivery Manager

  • Mar 2012 - Jul 2013

  Gathered and analysed feedback from key B2B accounts and direct customers through online and face to face channels, creating summaries to feedback to management and suppliers on system and product performance in order to provide ongoing improvements to customer experiences. Built and maintained relationships with new and existing suppliers, including visits to evaluate their suitability as service providers both in terms of their product and operational capabilities as well as their potential to evolve in line with the company’s future growth and demands.

• International Sales Support Executive

  • Aug 2011 - Mar 2012



Brighton Swimming School Limited

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Project Manager

  • Jan 2011 - Jul 2011

• Manager

  • Jul 2008 - Dec 2010

  Operated the head office and three off site venues, leading a team of up to thirty staff. Analysed the company’s termly performance data and presented findings and recommendations to the Managing Director. Doubled the customer base by reviewing existing internal processes and gathering experience feedback from customers resulting in:1) Reducing manual processes and implementing streamlined booking system.2) Modernising the marketing approach to include an accessible online system and other visible marketing campaigns.3) Reviewing the existing product offering and identifying marketable gaps leading to an expansion of the programme structure.



Napa Plaza Hotel

• Cyprus
• Hospitality
• 1 - 100 Employee

• Guest Relations Manager

  • Nov 2007 - Jun 2008

  Promoted the facilities and services in B2B and B2C transactions for current and future seasons and provided the initial managerial liaison point for enquiries. Managed the internal animation team and externally contracted entertainers to provide a responsive and engaging programme that met customers’ ongoing needs. Co-ordinated wedding ceremonies and celebrations for both local and international customers. Analysed guest surveys to provide monthly and year on year comparison data to the hotel manager in order to identify key areas for improvement across all areas and for specific client requirements.

• Receptionist

  • Mar 2007 - Oct 2007