Experience

Wolf Hill Garden Center

• United States
• Retail
• 1 - 100 Employee

• Retail Sales Associate

  • May 2020 - Present



Self Employed

• Cake Decorator & Chef

  • Sep 1980 - Jan 2023

  Cakes by Sonja, Custom Wedding and all occasion cakes to order. Exotic flavors and sculpted designs included in repertoire. Cakes by Sonja, Custom Wedding and all occasion cakes to order. Exotic flavors and sculpted designs included in repertoire.



Institution for Savings

• United States
• Banking
• 100 - 200 Employee

• Bank Teller

  • Sep 2019 - Jun 2020

  Banking services, including check cashing, withdrawals, deposits, create bank checks, loan payments, safety deposit services, drawer balancing, and referrals for additional banking services. Trained in OFAC, BSA, Fraud and Currency verification. Banking services, including check cashing, withdrawals, deposits, create bank checks, loan payments, safety deposit services, drawer balancing, and referrals for additional banking services. Trained in OFAC, BSA, Fraud and Currency verification.



Wolf Hill Garden Center

• United States
• Retail
• 1 - 100 Employee

• Customer Service Representative and Buyer

  • Nov 2012 - Jul 2019

  Sales of seasonal plants, pottery and statuary as well as merchandising and decorating for optimal product presentation. Buyer for Annuals, Houseplants, Pottery, statuary, as well as Fall and Winter products. Holiday novelties decoration during November & December. Utilize Integra point of sales software for register sales, inventory searches, reports, purchase orders and receiving Sales of seasonal plants, pottery and statuary as well as merchandising and decorating for optimal product presentation. Buyer for Annuals, Houseplants, Pottery, statuary, as well as Fall and Winter products. Holiday novelties decoration during November & December. Utilize Integra point of sales software for register sales, inventory searches, reports, purchase orders and receiving



H&R Block

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jan 2014 - Apr 2016

  Managed front end of busy tax preparation office by greeting clients, matching and schedule clients to the appropriate tax professional, handling drop off returns making sure all needed documents are present, assist tax professionals in follow up calls for additional data, rescheduling, and reminders. Filing returns, collecting payment for services, and managing client exits to assure all current and future needs were met. Managed front end of busy tax preparation office by greeting clients, matching and schedule clients to the appropriate tax professional, handling drop off returns making sure all needed documents are present, assist tax professionals in follow up calls for additional data, rescheduling, and reminders. Filing returns, collecting payment for services, and managing client exits to assure all current and future needs were met.



Gloucester Engineering Co., Inc.

• Plastics
• 1 - 100 Employee

• Food Service Manager

  • Feb 2004 - Jan 2011

  Manage cafeteria for company of up to 400 people. Responsible for menu planning, purchasing, tracking costs/budgeting, food preparation, catering events / event planning and managing staff. Food Serve Safe certified, certificate upon request. Manage cafeteria for company of up to 400 people. Responsible for menu planning, purchasing, tracking costs/budgeting, food preparation, catering events / event planning and managing staff. Food Serve Safe certified, certificate upon request.



PeopleSoft, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Account Executive

  • Apr 2000 - Apr 2003

  Customer relationship manager for over 50 customers within Northeast region. Planned customer training events offsite. Supported sales and partnered with customer management to formulate strategies to meet business objectives at same time expanding relationship to include new product offerings and services. Single point of contact for customers, managed escalations, analyzed contracts and tracked contractual obligations. Identified expanded use of PeopleSoft HR, Financials & CRM applications and services in customer base resulting in sales in range of $2 to $7 million per year. Self managed all administrative duties. Show less



Rockport Trade Systems

• Release Engineer

  • Apr 1999 - Apr 2000

  Release Engineer Managed product builds for point and new releases of Rockport Trade Systems B2B applications. Created processes and procedures for this new position to ensure product builds were produced and a timely and quality fashion. Also acted as liaison between QA and development. Thorough knowledge of Install Shield packaging software. Strong SQL knowledge used to create packaging scripts, analyze problem procedures and data. Resolved technical issues as necessary for QA testing teams. Show less



PeopleSoft, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Nov 1995 - Apr 1999

  Business manager, liaison and project advisor to over 30 customers within Northeast Region. Coordinated training events to bring upgrading customers up to current level of software. Self managed all administrative duties. Business manager, liaison and project advisor to over 30 customers within Northeast Region. Coordinated training events to bring upgrading customers up to current level of software. Self managed all administrative duties.



McCormack & Dodge

• Software Development
• 1 - 100 Employee

• PSG Consultant, GL Development, GL Product Group Supervisor/Consultant

  • Jun 1984 - Nov 1995

  D&B Software / McCormack & Dodge - General Ledger Client Server Development Designer/Programmer & Application Expert. - PSG -Provide onsite application and technical consultation on General Ledger products. 80-90% travel. - Supervisor GL Technical product group and Crisis Interventionist. - Certified trainer in GL technical classes for customer base. - Communication center supervisor for all technical consultants and hot-line problem escalations. - Technical support phone consultant supporting McCormack & Dodge General Ledger Software. Show less