Experience

Central One Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Executive Assistant to the CEO

  • Jul 2020 - Present



Evaluation Systems group of Pearson

• Hadley, MA

• Administrative Assistant

  • Jan 2019 - Present



Five Star Solutions

• Bookkeeper

  • May 2011 - Apr 2019

  • Manage all bookkeeping functions for two small sole proprietor businesses • Post receipts, prepare deposits and invoices, reconcile accounts • Manage all bookkeeping functions for two small sole proprietor businesses • Post receipts, prepare deposits and invoices, reconcile accounts



Wholebeing Institute

• United States
• Higher Education
• 1 - 100 Employee

• Customer Support Manager

  • Feb 2013 - Jan 2019

  • Manage and resolve all customer calls and help desk tickets, supporting students with online classroom navigation needs including software and hardware guidance, comparative course upselling, and autonomous decisions to ensure customer satisfaction within company standards• Create written policies and procedures and screencast SOP/FAQ digital library for students to troubleshoot common questions and written SOP library to assist employees and SMEs with best practice recommendations • Collaborate with IT developers to effectively meet customer needs for website and virtual classroom efficiency, customer support functionality, and effective reporting documentation• Research and make ongoing recommendations for webinar technology best suited for the needs of learning environments• Develop training and best practices for faculty and SMEs in the use of Adobe Connect webinar technology. • Facilitate Adobe Connect webinars for online learning, providing technical support, often “on the fly” as students join live lessons. Providing individual training and troubleshooting for participants with higher level support needs. • Prepare and maintain all webinar classrooms by reviewing and uploading all content including PPT slides, audio and video content, and ensuring accurate recordings• Manage all student records in Infusionsoft LMS and Memberium virtual classroom

• Administrative Assistant

  • Jan 2013 - Jan 2019

  • Analyze, implement, and manage all HR functions including payroll, insurance, and benefit administration• Manage logistical needs for all off-site trainings, including CEO and SME travel arrangements, insurance requirements, and equipment needs• Schedule and maintain master calendars for courses, webinars, and production studio, working closely with instructors, support staff, and production team • Research and apply for continuing education credits with a variety of agencies based on student needs and course compatibility, gathering detailed documentation to ensure accurate submissions• Provide ongoing communications with strategic partners as needed to support CEO initiatives



McDonough Company

• Wellness and Fitness Services

• Bookeeper / Personal Assistant

  • Jun 2002 - Jan 2019



Paige Memorial Library

• Library Director

  • Feb 2001 - Feb 2013

  • Develop and administer $70K annual department budget—staying within municipal appropriation for each of the 12 years • Maintain print, audio, and video collection based on relevancy and community needs • Plan, implement, and fundraise for all community programming for adults and children, including annual summer reading program, weekly pre-school story hour, and cultural events • Formulate and submit annual state reports with data and statistics of library usage and needs • Attend municipal meetings with Trustees, Select Board, Finance Committee, and Town Meetings to advocate for library services and develop action and long range plans • Coordinate outreach program, delivering library materials to at-home seniors