Sonja Bruns

Hearing Care Consultant at hear.com
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Contact Information
us****@****om
(386) 825-5501
Location
Celina, Ohio, United States, US
Skills

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Bio

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Credentials

  • Hearing Instrument Specialist
    State of Ohio
    May, 1997
    - Nov, 2024

Experience

  • hear.com
    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Hearing Care Consultant
      • Feb 2020 - Present

      • Primary focus is calling on incoming leads and conducting full consultations • Collect case history on hearing deficit to determine best level of technology to help patient • Request insurance information to determine coverage and contact patient to explain benefits • Help patients with financing options through Allegro or Care Credit making sure they understand the terms and payment options • Launched a new department in April 2020 offering patients remote Hearing Evaluations and fittings for devices • Schedule and coordinate appointments with both audiology specialists and patients • Conduct follow-up calls with audiology specialists and patients during the 45-day trial to ensure outcome is successful • Reached Senior Care Consultant within the company in less than two years Show less

  • Kroger Little Clinic Hearing Center
    • Troy, Ohio
    • Hearing Aid Specialist
      • Dec 2018 - Feb 2020

      • Hired to open a hearing clinic inside a Kroger’s location in Troy, OH • Responsible for promoting this service to Kroger customers daily • Offer hearing tests, device fitting, and sales of hearing aids direct to consumer • As a single employee location, maintain and manage the clinic along with weekly reporting • Hired to open a hearing clinic inside a Kroger’s location in Troy, OH • Responsible for promoting this service to Kroger customers daily • Offer hearing tests, device fitting, and sales of hearing aids direct to consumer • As a single employee location, maintain and manage the clinic along with weekly reporting

  • CJ Highmarks
    • Celina
    • Food Server
      • Aug 2011 - Feb 2020

      • Create and maintain positive working relationships with the team to reach business goals • Proactively prepare for large parties and events, anticipating planning and staffing needs • Walk dining guests through menu options with a thorough understanding of the food preparation, beverages and ingredients • Display enthusiasm and knowledge about the restaurant's menu and products • Receive frequent customer compliments for going above and beyond • Consistently provide professional, friendly and engaging service for repeat clientele Show less

  • Sound Decision Hearing Center
    • United States
    • Medical Equipment Manufacturing
    • Office Manager
      • Aug 2001 - Feb 2020

      • Responsible for bookkeeping and data entry (invoices, payments, and bill payments) • Handle all external marketing initiatives (Newspaper, Radio, Billboards, Direct Mail) • Ensure patient satisfaction (via follow-up telemarketing and direct mail) • Develop networking relationships with Nursing Care Centers • Create and design Health Fair tradeshow booth campaign, handouts, and giveaways • Oversee all office inventory levels; ordering and requisitions, stocking, and shipment receiving • Receive, screen and rout incoming calls as well as handle all incoming patient requests • Maintain online computer and physical filing systems. • Enroll patients into Care Credit and solely handle the Care Credit account Show less

  • Mobile Hearing Care
    • United States
    • Wellness and Fitness Services
    • Patient Care Coordinator / Office Manager
      • Aug 2007 - Dec 2008

      • Traveled to do testing, fitting, and serving of hearing aids for nursing home residents • Covered six-county area 3 days a week with 2 days per week in office seeing patients • Responsible for managing the entire office and all activities • Traveled to do testing, fitting, and serving of hearing aids for nursing home residents • Covered six-county area 3 days a week with 2 days per week in office seeing patients • Responsible for managing the entire office and all activities

  • Avada Audiology & Hearing Care
    • United States
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Office Manager
      • Sep 2000 - Aug 2007

      • Solely managed office environment answering phones, setting appointments, greeting patients, and performing clerical duties • Responsible for bookkeeping as well as clean and service hearing aids and disinfect equipment • Made daily deposits and logged office activities to the main office in Springfield via fax and email • Ordered all hearing instruments and sent out repairs • Solely managed office environment answering phones, setting appointments, greeting patients, and performing clerical duties • Responsible for bookkeeping as well as clean and service hearing aids and disinfect equipment • Made daily deposits and logged office activities to the main office in Springfield via fax and email • Ordered all hearing instruments and sent out repairs

Education

  • Write State University
    Bachelor of Arts - BA, Psychology
    2009 - 2014

Community

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