Experience

GreenMobility A/S

• Denmark
• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2022 - Present

  - Handling invoices, cancels, refunds and fines. - Verifying and closing accounts - Answer customer inquiries regarding prices, parking, charging, towings and guiding with car/app use. - Daily communication with street team to ensure cars are clean, fixed and taken care of. - Translating texts, emails and other content. - Handling invoices, cancels, refunds and fines. - Verifying and closing accounts - Answer customer inquiries regarding prices, parking, charging, towings and guiding with car/app use. - Daily communication with street team to ensure cars are clean, fixed and taken care of. - Translating texts, emails and other content.



Sitel Denmark

• Denmark
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Agent

  • Mar 2020 - Jul 2022

  - Handling complaints and inquiries via phone and email, - Training new hires, - Monitoring other agents calls, - Content translation - Chat bot development - Cooperating with the warehouse and country unit - Technical support (app and cloud service) - Handling complaints and inquiries via phone and email, - Training new hires, - Monitoring other agents calls, - Content translation - Chat bot development - Cooperating with the warehouse and country unit - Technical support (app and cloud service)



Cultural Care Au Pair

• United States
• Individual and Family Services
• 700 & Above Employee

• Au pair

  • Sep 2017 - Mar 2018

  Tasks included taking care of children, household chores and cleaning, preparing meal mainly breakfast and dinner and driving kids to school, hobbies and different activities. I was also Au pair in Denmark Jan 2018-Mar 2020. Tasks included taking care of children, household chores and cleaning, preparing meal mainly breakfast and dinner and driving kids to school, hobbies and different activities. I was also Au pair in Denmark Jan 2018-Mar 2020.



Touhula-päiväkodit

• Finland
• Individual and Family Services
• 100 - 200 Employee

• Childcare Assistant

  • Jul 2017 - Sep 2017

  Assisting and taking care of toddlers in an international group. Teaching English through play and creative activities. Assisting and taking care of toddlers in an international group. Teaching English through play and creative activities.



Maaselkä

• Machinery Manufacturing
• 1 - 100 Employee

• Journalist/editor trainee

  • Feb 2015 - Apr 2015

  Producing content by writing, photographing and editing. . Producing content by writing, photographing and editing. .