Experience

WilCare

• Pakistan
• Hospitals and Health Care
• 1 - 100 Employee

• Promoted as as "Team Lead"

  • Nov 2022 - Present

• Senior Executive Officer

  • Sep 2021 - Nov 2022

  • Follow / Process for EON Health, Intellicon, Shopify & VISA with respect to SOPs, TAT, and standard guidelines.• Conducts training & development needs sessions & assessments with the team.• Helping customers by answering questions, resolving problems, and providing information about products and services. Training/coaching programs is also conducted as necessary.• Managing a team of customer service representatives to ensure they are providing excellent service to customers• Follow up with customers and their complaints; ensuring that customers’ requests are attended to accordingly.• Maintain strong follow-up on emails with embassy centers & queries.• Monitoring the work of individual representatives & of the team.• Creating reports on customer feedback or satisfaction to help improve the customer service experience over time.• Documenting and reporting product or service quality levels.• Support to quality assurance team that includes systems, policies, procedures, & core processes. Show less



OPPO

• China
• Telecommunications
• 700 & Above Employee

• Assist. HR & Administrative Manager

  • Mar 2018 - Apr 2021

  Worked as “Assist.HR Manager” Duties & Responsibilities: • Book & arrange CEO’s travel, transport & accommodation. Strong follow-up on email etc.• Arrange all the executive team meetings & retreats and assist with staff meetings, and events as needed.• Prepare and reconciliation expenses for the CEO. Arrange the management meetings as well.• Handle requests & queries appropriately for CEO & manage diary & schedule meetings & appointments.• Preparing & entering new hire paperwork. Conducting confirmation appraisals. Handling over the new hire to the concerned Manager.• Maintaining HR files & databases. Work on an employee evaluation plan & make a presentation for our new employees. Help with daily time management.• Work on recruitment & selection of all processes & prepared advertisements etc. for the recruitment.• Send interview call letters/emails as required. Preparation of offer letters / Experience letters / Employment letters as needed. Handle all sensitive information in a confidential manner.OPPO Mobile Technologies Pakistan Private Limited, Lahore, Pakistan Worked as “Administration Officer” Duties & Responsibilities: • Book the air tickets plan with the help of agencies for senior management & local employees. • Handle requests & queries appropriately.• Record, transcribe and distribute minutes of meetings.• Preparing expense reports and office budgets. Managing office supplies and ordering new supplies as needed.• Systematically filing important company documents & divide responsibilities to ensure performance.• Supervise administrative staff & manage travel arrangements. Show less

• “National Training Reporting Manager Pakistan”

  • Jun 2016 - Feb 2018

  Responsibilities/Accomplishments:• Capable of balancing multiple projects with strong ability to properly delegate and meet deadlines.• Convey a strong professional image, exhibit interest and positive attitude toward all assigned work.• Monitor and enforce compliance training completion of new hires. • Complete daily, weekly and quarterly reporting on KPIs for each supported account. • Inform employees on scheduled training and track their progress.• Create printed and instructional materials to be used in training. • Work on training sessions & follow up with area managers. • Maintain daily sales ranking reports for trainers & work on sales targets. Show less



Zong CMPak Ltd

• Telecommunications
• 700 & Above Employee

• “Senior Customer Care Specialist"

  • Jan 2015 - May 2016

  ZONG FRANCHISE LAHORE Responsibilities/Accomplishments: • Conducted trainings for new hires on system and standard operating procedures. • Trained temp and new staff members on standard call center procedures application, tools and resources while speaking with customers. • Developed and implemented Excel spread sheets for each individual customer account insuring accuracy of orders, billing and deliveries. • Supported our team by helping guide and answer any questions that arise. • Quickly and effectively solve customer challenges. • Exceeded all sales and save goals set forth by management. Show less



Ufone 4G

• Pakistan
• Telecommunications
• 700 & Above Employee

• Worked as “Customer Services Support”

  • Oct 2012 - Dec 2014

  UFONE FRANCHISE LAHORE Responsibilities/Accomplishments: • Setup and resolve problems with customer accounts. • Follow communication procedures, guidelines and policies. • Keep records of customer interactions, process customer accounts and file documents. • Contribute to team effort by accomplishing related results as needed. UFONE FRANCHISE LAHORE Responsibilities/Accomplishments: • Setup and resolve problems with customer accounts. • Follow communication procedures, guidelines and policies. • Keep records of customer interactions, process customer accounts and file documents. • Contribute to team effort by accomplishing related results as needed.