Client Services Consultant

• Aug 2022 - Present

Support the products and services provided by Fresh to all Fresh customers, using the tools, skillset and resources available, in accordance with company policies and procedures, whilst maintaining a high level of customer service and satisfaction. In addition, provide consultancy services to Fresh customers, including but not limited to training and implementation activities.Provide first and second tier support of the Fresh application suite. Investigate and solve business and software issues, utilising manuals, tools, on-line help and available support resources. Assist in the identification and correction of data integrity issues and application faults. Address all tasks as requested by the Client Services Team Leader and Professional Services Manager.Train customers on how to use the Fresh application suite.

Customer Service Representative

• Nov 2017 - Present

Client Services Consultant

• Feb 2021 - Aug 2022

Providing cost-effective and reliable Internet, Telephony, and Cloud solutions for the Business. I make sure the solution I provide to the clients is according to their requirements so the client can run their business efficiently without any interruption. I customize the solution for the client according to the client's requirement I also perform critical analytics to prevent future interruption in the Internet and Telephony solutions.I focus on building a relationship with the customer to make sure that my clients receive 100% satisfactory service.I work along with our team and continuously coordinate with them till the client's services are being provisioned and deployed.I act as a dedicated account manager for the client so I personally deal with any issue in Internet and Telephony services of the client until the issue gets result by continuously coordinating with our Technical team.My role requires a better understanding of Cisco, private cloud and public cloud, SD-WAN, and MPLS solution along with the knowledge of Firewalls and VoIP and PBX technologies so I can provide the best solution to the client.

Client Service Consultant

• Oct 2020 - Feb 2021

Provide 1st Level support calls for end customers and channel partners via phone, and email support requests.Liaise with internal and external Level 2 and Level 3 support and update clients on the status of support requestsAssist Level 2 and Level 3 engineers and co-ordinate with end users fault reports and status updates.Assisting other team members with Network Operations Centre (NOC) functions and informing end users of scheduled and unscheduled outages

Microsoft Dynamics Consultant

• May 2020 - May 2020

Warehouse Operator

• Nov 2017 - Dec 2019

Information Communication Technology Technician

• Jul 2016 - Oct 2017

Operation & Maintenance of Fiber Optic Network Operation & Maintenance of Fiber Optic Network

Checkout Operator

• Nov 2015 - Mar 2017

Customer SatisfactionRepresenting the Company at its bestTeam workCustomer satisfactionMake sure that customer can shop into the safe environment. Customer SatisfactionRepresenting the Company at its bestTeam workCustomer satisfactionMake sure that customer can shop into the safe environment.

Intern Network Technician

• Dec 2014 - Jan 2015