B2B Sales Director | Smartbox Group

• Sep 2019 - Present

Customer Service & Experience Director | Smartbox Group

• Jun 2014 - Sep 2019

Corporate Sales Director

• 2012 - May 2014

Head of Corporate Sales

• 2011 - 2012

BU Manager Accentiv'

• Nov 2004 - Jul 2011

Employee benefits and pre-paid solutions businessRewards and incentives solutions for companiesKA managementThe main responsabilities included: Team leader, Project Management, reporting to the General Manager, responsible for the definition of actions P&R activities, new brand implementation in PortugalMarketing and communication project management within incentive programmes.Responsible for management and business development Project Management: motivation, loyalty and incentives

Sales Manager

• 2002 - 2004

Management, prospecting and development of New Business in the business market segment. Analysis of the performance of customers versus business plan.Definition of business plan and commercial strategies and actions for the business unit.Development of proposals / projects and follow-up and implementation of New Business. Management, prospecting and development of New Business in the business market segment. Analysis of the performance of customers versus business plan.Definition of business plan and commercial strategies and actions for the business unit.Development of proposals / projects and follow-up and implementation of New Business.

Sales Consultant

• 2001 - 2004

Account - Major Accounts

• 1999 - Mar 2001

Management, monitoring, and promotion of quality of service provided to business customers – Major AccountsManagement of the offer to provide the mobile service to business customers - Major AccountsManagement of credit for business customers, monitor and manage customer loyalty, and raise new customers to portfolio.

Sales Executive

• 1997 - 1999

Monitoring of the shop operators to ensure the quality and speed of information to customersEnsure levels of motivation; solve problems presented by customers and training of operationals Participation in projects to improve services or products provided by the company.Responsible to sell the company services and products portfolio to individual customersProvide information about products and services to customers, as well as treat all information requests and solve them or forward the issues presented by customers to internal structure of backoffice.

Account Manager

• 2001 - 2001

Prospecting and development of new business in the corporate market segment (FWA network development). Development of regular prospecting actionsMonitoring and management of customers until closing business Prospecting and development of new business in the corporate market segment (FWA network development). Development of regular prospecting actionsMonitoring and management of customers until closing business