Experience

CAIR-CA

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• CAIR-LA Operations Manager & CAIR-LA Human Resourses Manager

  • Jan 2023 - Present

  Los Angeles, California, United States Improve operational systems processes and policies by innovating reporting of information, information flow and management, business process and organizational planning. Serve as thought partner to senior leadership team, Executive Director, and statewide management in developing internal processes and driving culture shifts as we grow and mature as an organization. Efficiently manage departmental workflow and optimize inter-departmental communication. Play a key role in developing annual staff… Show more Improve operational systems processes and policies by innovating reporting of information, information flow and management, business process and organizational planning. Serve as thought partner to senior leadership team, Executive Director, and statewide management in developing internal processes and driving culture shifts as we grow and mature as an organization. Efficiently manage departmental workflow and optimize inter-departmental communication. Play a key role in developing annual staff strategic planning sessions; oversee staff training budgets and professional development goals. Proactively spot and resolve organizational or individual ad hoc challenges that arise. Identify additional ways in which we could improve; take on other responsibilities as we grow. Develop and manage the annual budget, and individual program and department budgets. Financial management, planning, systems and controls, including maintaining operations, reserve and investment accounts, processing expenses and cash receipts, paying invoices, coding expenses and reimbursements, financial reports, and closing monthly books. Manage our participation in annual audit and any other oversight processes. Manage financial accounting related to fundraising and donor programs. Maintain and implement merchant service accounts, facilitating most convenient methods of giving for donors; monitor stock contributions and communications with stock donors and supporting donor management. Manage HR activities including payroll, performance management systems, employee benefits schemes, drafting and updating HR policies; maintain office safety and health standards and required employment law postings. Manage the recruitment process to fill open positions. Institutionalize onboarding and off-boarding best practices. Create and maintain employee records in compliance with all laws; create and maintain various management documents, including our employee manual, job descriptions, training plans., Show less



Casa Bonita Development and Design

• Real Estate Development Project Manager

  • Jun 2020 - Present

  Pasadena, California, United States Manage multiple tasks to obtain overall goal of building completion from ground up. Consistent coordination between owner, architect, contractor, vendor and city. Manage all parties work schedules to fulfill completion of tasks in an orderly and timely manner. Support compliance for required city permits. Negotiate instruction contracts. Work with various vendors to acquire building materials. Manage budget control between necessary parties. Maintain punch list adheres to approved project… Show more Manage multiple tasks to obtain overall goal of building completion from ground up. Consistent coordination between owner, architect, contractor, vendor and city. Manage all parties work schedules to fulfill completion of tasks in an orderly and timely manner. Support compliance for required city permits. Negotiate instruction contracts. Work with various vendors to acquire building materials. Manage budget control between necessary parties. Maintain punch list adheres to approved project drawing and complies to owner satisfaction. Show less



JohnHart Real Estate

• United States
• Real Estate
• 200 - 300 Employee

• Director of Business Development and Strategic Growth/Brand Ambassador

  • Aug 2016 - May 2020

  Greater Los Angeles Area Collaborate with CEO on developing JohnHart to be the most technologically advanced real estate company in Los Angeles. Organizational Management- Created all company policy and procedures, company handbook, all staff protocols and company etiquette protocol. Head Recruiter - Draft job descriptions, review resumes, interview, hire, execute staff on-boarding, which consists of creating offer letter and required company documents prior to official hire. Coordinate new associate office set… Show more Collaborate with CEO on developing JohnHart to be the most technologically advanced real estate company in Los Angeles. Organizational Management- Created all company policy and procedures, company handbook, all staff protocols and company etiquette protocol. Head Recruiter - Draft job descriptions, review resumes, interview, hire, execute staff on-boarding, which consists of creating offer letter and required company documents prior to official hire. Coordinate new associate office set up with tech dept. Conduct termination and exit interviews. Executive Management- Conduct one on ones with staff. Created an Associate Performance Plan based on job functionality. Increase staff morale by organizing team building events and contests. Conduct monthly Managers Meetings with all department Managers. Weekly correspondence sent to staff with tips on improving service and on associate development. Ongoing training on business etiquette. Strategic planning of increasing market share within various locations. Coaching, mentoring and managing of JohnHart staff. Execute staff write ups when required. Director of Acquisitions- Search for properties for JohnHart and sister companies. Work with Architects, Contractors, Electricians and vendors to build out company offices. On-boarding Specialist- to JohnHart Real Estate Agents. Conduct company orientation to new JohnHart Agents. Introduce new agents to company resources. Agent Development/Consulting – Guide agents on all company systems. Consult with agents on sales development tactics and market development. Executed a Transaction Document Training manual. Compliance- Audit all JohnHart agents required real estate documents. Operations Manager- Weekly inventory count of required business resources. Monitor daily operations of the company. Management and coordination of all company events, such as office grand openings, charitable events and agent development activities. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Mortgage Processing Team Leader

  • Aug 2014 - Jul 2016

  Westlake Village, California, United States Mortgage service provider for Bank of America’s retail home loans. Executed loans by processing, junior underwriting, and providing customer service to borrowers on their home loans. Certified level 2 signature authority specialist. Managed team pipeline to fulfill department goals.

• Operations Manager

  • Jun 2010 - Aug 2014

  Westlake Village, CA Coach, mentor, and train associates within operations division of Correspondent Lending. Monitor productivity daily. Optimize staffing levels to meet business plan. Perform associate evaluations. Project management. Ongoing collaboration with policy, procedure and systems teams to achieve higher overall success in business functioning.

• Commitment Desk Manager

  • Aug 2006 - Jul 2010

  Thousand Oaks, CA Coach, mentor and train associates within pricing sector of home loans. Create unique pricing solutions by teaming with sales staff to resolve escalated pricing concerns. Effectively monitor performance via symposium, documentation review, trend analysis, and follow-up. Business continuity leader for Bank of America’s pricing division.