Experience

Colegio Santa María del Pilar

• Spain
• Primary and Secondary Education
• 1 - 100 Employee

• Extra-Curricular Program Coordinator

  • Sep 2022 - Present



lastminute.com

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Sales Team Leader French Market lastminute.com - Escalated Care Team

  • Jan 2017 - Sep 2022



Idiso, Your Global Hotel Sales Partner

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• Specialist hotel reservations for English, French and Spanish markets

  • Jun 2016 - Dec 2016



Crucerosnet

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Travel - sales agent:

  • May 2014 - May 2016

  • Arrange travel cruises for business and vacation customers. • Determine customers’ needs and preferences, such as schedules and costs • Find fare and schedule information • Calculate total travel costs and propose alternatives • Give advice reservations for travel, hotels, rental cars, and special events, such as tours.. • Tell clients about what their trip, including details required documents: passports or visas • Make alternative booking arrangements if changes arise before or during the trip Show less



ABCroisière.com

• Niza y alrededores, Francia

• Sales and travel agent:

  • Nov 2011 - Apr 2014

  • Reservation for different companies cruises: MSC, Costa, NCL… • Sales cruises, processing individual reservations and the group (email, telephone) • Confirmations and cancellations of reservations. • Adviser journeys of Cruise • Reservation for different companies cruises: MSC, Costa, NCL… • Sales cruises, processing individual reservations and the group (email, telephone) • Confirmations and cancellations of reservations. • Adviser journeys of Cruise



Intercruises Shoreside and Port Services

• Spain
• Travel Arrangements
• 700 & Above Employee

• Operation Services :Extra in Cruises Operations

  • Jan 2011 - Sep 2011

  • Welcome customers. VIP services Check in – check out cruises’ customers • Welcome customers. VIP services Check in – check out cruises’ customers



Hotel Hesperia Emperatriz Madrid ****

• Madrid y alrededores, España

• Meeting & Reservation Supervisor

  • Jun 2005 - May 2010

  • Help in the management of price lists(rates) and availability • Coordinate the reservation team groups make sure of availability of reservation after the alignment(on-line publishing) • Mailings with hotels, reservations with companies and individuals • Help in the management of price lists(rates) and availability • Coordinate the reservation team groups make sure of availability of reservation after the alignment(on-line publishing) • Mailings with hotels, reservations with companies and individuals



Mirasierra Suite Hotel *****

• Région de Madrid , Espagne

• Front Office & Reservation Supervisor

  • Aug 2003 - Dec 2005

  • Having knowledge of entire Reservation Procedure • Dealing Hotel Reservations • Allocate daily tasks to Reservations staff. • Review arrival report daily. • Preparation of occupancy forecast. • Training staff. • Implementation of policies and procedures. • Recording Company/Travel Agent Rates both in system and correspondence file. • Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis. Identify Top Producing Accounts ensure proper recognition by Reservation staff • Ensure special handling of repeats guest and very VIP guest. • Maintain cordial relations with commercial clients. • Bring to the attention Front Office Manager when the hotel availability status be changed and pre pare for necessary action. • Work schedule Show less



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Mar 2000 - Jul 2003

  • Supervisor Front Office Team. • Help Chef de Reception with all duties. • Allocate daily tasks to Reservations staff. • Review arrival report daily. • Trainer of trainers for reception and reservevations team SIHOT / SIRIUS / MAS et GDS • Duty Manager • Supervisor Front Office Team. • Help Chef de Reception with all duties. • Allocate daily tasks to Reservations staff. • Review arrival report daily. • Trainer of trainers for reception and reservevations team SIHOT / SIRIUS / MAS et GDS • Duty Manager