Experience

Covance Central Laboratory Services SA

• Switzerland
• Biotechnology Research
• 1 - 100 Employee

• Trainer Global Investigator Support. EMEA

  • Sep 2012 - Present

  Providing training to new Investigator Support employeesLeading global Envision development for Investigator Support by preparing change leads, management team and staffActively participating to all Envision releases by performing UATs, preparing and providing training globallyReviewing and updating SOPs, WIs and Training documentationLeading collaboration with various Project Management groups to improve database quality generating queries for Investigator SupportActing as Liaison with different operational departmentsParticipating to multiple process improvement projects such as the most recent hardcoding DOB project led by GPM



Covance

• United States
• Research Services
• 700 & Above Employee

• Trainer Investigator Support Europe

  • Apr 2001 - Sep 2012

  Providing training to new Investigator Support employeesDeveloping and implementing the training process and guidelines for global Investigator SupportProviding training to other locations such as South Africa in 2009 and Singapore in 2012Leading PEx project on global Investigator Support training approach leading to tremendous decrease in training timeEnvision SME since 2009Reviewing cross departmental SOPs, WIs and Training documentationInitiating collaboration with various Project Management groups to improve database quality generating queries for Investigator Support

• Coordinator Investigator Support Europe

  • Mar 1999 - Apr 2001

  Notifying investigator sites, clinical monitors or clients about abnormal laboratory valuesAnswering investigator site inquiries by phone and follow-up with internal departmentsQuery investigator sites in order to obtain missing/inconsistent information

• Coordinator Kit Reception

  • Jan 1998 - Mar 1999

  Kit registrationQuality of samples/requisitions verification; distribution to appropriate laboratory departments



Gesminor SA

• Accounting
• 1 - 100 Employee

• Accounting Assistant

  • Aug 1996 - Nov 1997

  Management of accountingManagement of administrative tasks Management of accountingManagement of administrative tasks



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Accounting Assistant

  • Nov 1995 - Jun 1996

  Management of accountingManagement of administrative tasks Management of accountingManagement of administrative tasks



La Poste Suisse

• Switzerland
• Hospitality
• 1 - 100 Employee

• Assistant “Chèques Postaux”

  • Apr 1994 - Oct 1995

  Customer contact for new post accountManagement of accountingManagement of administrative tasks Customer contact for new post accountManagement of accountingManagement of administrative tasks