Experience

Virgin Plus

• Canada
• Telecommunications
• 300 - 400 Employee

• Senior Manager Customer Care

  • Jul 2011 - Present

  Responsible for Virgin Call Center Operation, including our internal and external partners performance with over 600 employees, in the areas of customer satisfaction, sales and service. Driven to deliver first call resolution on every call. Creating a positive work environment that instills teamwork and positive energy. Responsible for Virgin Call Center Operation, including our internal and external partners performance with over 600 employees, in the areas of customer satisfaction, sales and service. Driven to deliver first call resolution on every call. Creating a positive work environment that instills teamwork and positive energy.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Associate Director, 310 Bell

  • Jan 2001 - Jun 2011

  Lead, supported, performance managed and promoted the development of a team of sales associates and leaders. Ensured clear goals and objectives were outlined. Clearly communicated what was expected, analyzed results and focused and consistently delivered above objective month over month. Achieved 120% to my year end key objectives. Won multiple awards including 3 President Club, World Class Call Center Award within Bell and numerous other sales events. Inspired and motivated others to outperform, grow and develop into a high performing team. Show less

• Associate Director- Consumer Finals

  • Jan 1997 - Dec 2000

• Executive Care Team- Team Lead

  • Dec 1996 - Dec 1997

• Billing Consumer Team Lead

  • Oct 1992 - Dec 1996

• Team Lead- Accounting, Billing and Collections

  • Jun 1989 - Sep 1992

  Consumer and Business