Compliance Analyst

• Jul 2016 - Present

• Assess and organize case files and made initial determination as to the status of the file. • Prepare specific programmatic data reports on Excel • Conduct weekly calls to Providers to monitor compliance status of cases in shelter • Request additional information/ documentation to schedule Pre-Transfer Conferences • Utilize CARES, a system-wide case management system to monitor client activities and outcomes related to compliance and accepting and maintaining suitable housing • Collaborate with the Office of Client Resource (OCR) to rectify funding issues • Compose weekly status reports and make recommendations for transfer • Attend case conferences, monitoring client attendance to Public Assistance (PA) appointments Show less

Senior Supportive Housing Specialist

• May 2015 - Jun 2016

• Coordinated and fostered pilot program for elderly residing in permanent housing who would benefit from aging at home while providing case management services and identifying home modifications for safe and secured living• Introduced program to the community and conducted initial assessments for prospective participants• Identified needs, barriers and issues that prohibit seniors from aging safe and secure in their homes• Worked with participants to ensure their basic needs were met Show less

Rehabilitation Case Manager

• Dec 2012 - May 2015

• Performed case managing services at an integrated substance abuse and mental health facility • Provided direct individual care to a caseload of +25 • Executed all rules and regulations set by the NYS Office of Mental Health for record keeping and documentation• Facilitated 10-16 week workshops in various topics dealing with empowerment, goal setting and achievements, and maintaining a healthy lifestyle while in obtaining and maintaining recovery

N/A

• Oct 2011 - Dec 2012

Community Coordinator

• Nov 2006 - Oct 2011

• Conducted evaluations and answered inquiries from callers seeking eligibility of health and human services and programs in accordance with general operating procedures and quality assurance standards of NYC 311. • Demonstrated expertise as a social services specialist, functioning as a central communication liaison for callers seeking help with social services. • Identified content gaps and outdated resource materials to the attention of supervisors and managers in order to obtain and provide accurate information to the community. • Contributed to and actively participated in additional assigned projects designed to collect, develop and refine the deliverance of information provided to NYC. Show less

Community Coordinator

• Mar 2000 - Nov 2006

Community Coordinator-Information and Referral Specialist August 2001 – November 2006 • Conducted bi-lingual assessments, application assistance, benefit and entitlement screening and referrals to seniors and families. • Specialized in various programs such as SCRIE, HEAP, and MEDICARE. • Provided advocacy and navigated other agencies and social service systems. • Participated and provided outreach services in various communities. Senior Citizen Rent Increase Exemption Eligibility Specialist March 2000 – August 2001 • Assessed and deciphered eligibility for SCRIE applicants. • Entered data and processed case files into SCRIE database accordingly to rules and regulations. • Determined and resolved problem cases in order to determine eligibility or denial. • Build and provided continual positive rapport with landlords, families, social workers, liaisons and other social service agencies. Show less