Experience

West Unified Communications Services (formerly known as InterCall Asia Pacific)

• India
• Telecommunications
• 1 - 100 Employee

• Conference Administrator

  • Aug 2014 - Present

  Singapore Deliver a high level of customer service to both internal and external customers meeting required Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) Respond efficiently and effectively to all inbound customer communication via any media Provide education to clients on InterCall product portfolio or refer to appropriate department Report to and assist management in targeting ‘at risk’ client accounts in order to remain the supplier of… Show more Deliver a high level of customer service to both internal and external customers meeting required Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) Respond efficiently and effectively to all inbound customer communication via any media Provide education to clients on InterCall product portfolio or refer to appropriate department Report to and assist management in targeting ‘at risk’ client accounts in order to remain the supplier of choice Follow escalation procedure by redirecting calls to appropriate line manager Carry out amendments to account configuration / specification as requested by the client, ensuring that other personnel are kept informed where necessary Adhere to all departmental processes and procedures Accurately update and maintain databases Provide direct secondary support for the implementation and creation of new accounts. Propose enhancements to systems to improve effectiveness and efficiency Partake in regular training as required to keep technical skills, customer service skills and product knowledge up to date Testing new products and additional features. Providing accurate feedback of this testing to relevant parties. Take full ownership of customer issues and see them through to resolution. Show less



Luxury City

• Sales Executive

  • Aug 2013 - Aug 2014

  Singapore Responsibilities: Ensure exceptional service in accordance with the standards of excellence and provide personalised assistance to customers Highlights: Increased company's sales by 50% by the 2nd month of employment. Successfully sustained the monthly sales figure within a margin of 5% Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing… Show more Responsibilities: Ensure exceptional service in accordance with the standards of excellence and provide personalised assistance to customers Highlights: Increased company's sales by 50% by the 2nd month of employment. Successfully sustained the monthly sales figure within a margin of 5% Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. Sells products by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. Contributes to team effort by accomplishing related results as needed. Show less