Experience

Double H Agency

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Administrator & Social Media Marketing

  • Jul 2019 - Present

  • Building long-term relationships with clients by being their point of contact in the Showroom, over the phone and via email, handling all enquiries quickly and efficiently.• Placing and processing orders, claims and returns through Excel spreadsheets and specific devices/platforms provided by the brands, working to tight deadlines during the selling season.• Administering databases and creating reports via Salesforce.• Managing the company’s Facebook and Instagram pages: choosing and editing appealing pictures/videos, copywriting catchy content, scheduling posts, leading to a growth in terms of the number of followers, using Insights for data analysis and presenting results to the team, developing a plan of actions/marketing strategy to increase brand awareness, engagement and drive sales.• Assisting with administrative duties and liaising with Sales and Accounting departments in order to keep the company’s records up to date, invoicing, etc.• Supporting the Brand Managers on daily tasks, both in the Showroom and in the Office.• Ensuring the Showroom is always on-point and ready for appointments with clients, suppliers, and international representatives from the brands.• Visual Merchandising, styling mannequins, preparing samples for photoshoots.• Supporting organization of Fashion trade shows & events.• Liaising with couriers and international logistics companies, arranging collections and deliveries throughout the United Kingdom, Europe, USA, and New Zealand, preparing shipping documents, and tracking goods, to provide an end-to-end smooth process.



TCA Showroom - Tanrego Clothing Agency

• United Kingdom
• Apparel & Fashion
• 1 - 100 Employee

• Customer Service & Logistics Coordinator

  • Jan 2019 - Present

  • Being the first point of contact for existing and potential customers, handling all enquiries quickly and efficiently via phone and email.• Assisting with administrative duties and liaising with other departments such as Sales and Finance Team.• Supporting the Brand Managers in Showroom's set up and appointments, with tasks including Visual Merchandising, styling mannequins, pricing products, placing orders, etc.• Managing customers returns and stock control.• General office management and customer database via Salesforce.• Processing orders with KashFlow and ensuring all data is correct.• Attending and supporting organization of Fashion trade shows & events. • Dealing with overseas suppliers and shipments, collecting / delivering items throughout United Kingdom, Europe, USA & China.• Tracking orders to ensure timely deliveries and preventing issues.



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor & In Store Visual Merchandiser

  • Oct 2017 - Dec 2018

  • Being a brand ambassador by ensuring customers are given the highest level of service with a positive attitude, and building customer's loyalty.• Personal styling advice, suggestive selling and upselling.• Managing customers enquiries in-store and over the phone.• Processing online orders and Click & Collect. • Periodic set up of the shop and co-ordination of the displays and mannequins following the company's guidelines, in order to represent seasonal trends, collections' themes, and maximize sales.



Pure London

• United Kingdom
• Retail
• 1 - 100 Employee

• Fashion Event PR, Hostess & Interpreter

  • Jul 2018 - Jul 2018

  • Engaging with customers to promote Isla Blanca fashion brand and products, presenting Spring/Summer 2019 collection at Pure London fashion trade show. • Networking with Managers & Suppliers to create links between fashion businesses and building a contacts database for sales. • Italian/English translations & vice versa, both written and spoken as real-time interpreter. • Engaging with customers to promote Isla Blanca fashion brand and products, presenting Spring/Summer 2019 collection at Pure London fashion trade show. • Networking with Managers & Suppliers to create links between fashion businesses and building a contacts database for sales. • Italian/English translations & vice versa, both written and spoken as real-time interpreter.



Tonic Clothing

• Australia
• 1 - 100 Employee

• Fashion Boutique Manager & Buyer

  • Aug 2016 - Sep 2017

  • Liaising with the Area Manger and the Brand Managers within the company's showrooms in planning and selecting a range of products suitable to be stocked in the boutique, in order to meet customers needs and maximise profits, providing a commercially viable range of merchandise at competitive prices.• Keeping up to date with fashion trends and market trends, sourcing new merchandise and reviewing existing items to ensure products remain competitive.• Dealing with exchange & return policy, and online sales transactions with international customers.• Cashing up and Banking procedures.• Promotion and marketing actions via social networks such as Instagram, Twitter and Facebook.

• Visual Merchandiser

  • Jul 2016 - Sep 2017

  • Dressing eye-catching shop windows and making displays on shop floor that are functional and fashionable.• Overseeing and coordinating the display exhibits in all parts of a retail store. • Developing, delivering and communicating visual concepts and strategies to promote retail brands and products.• Design decisions made on the strategic level, such as color themes for the season. • Helping make the shopping experience as pleasant and engaging as possible so customers like the brands, get inspired by visual presentations, and enjoy the time they spend in the store.• Carrying out comparisons to maintain awareness of other retailers' visual merchandising concepts.• Seeking feedback from colleagues and customers on the visual impact of displays and implementing changes.

• Sales Assistant

  • Jan 2016 - Jul 2016

  Welcoming customers and helping them choosing outfits and accessories, providing informations regarding sizes, material and prices, assisiting in the fitting room area, bringing and collecting clothes, suggestive selling, upselling and exchange procedure, operating the till, re-arranging the stock room, checking deliveries and registering new items in the system, updating the collections database and the sales database, weekly sales report, end of the day procedures, tidying up the shop.



Lulu Liu

• United Kingdom
• Graphic Design

• Fashion Graphic Design Intern

  • Sep 2015 - Oct 2015

  • Design of the SS2016 Collection folded leaflet and press release documents for iPad presentation at Paris Fashion Week. • Brand and Designer's story adjustment for introduction to fashion fairs clients. • Liaising with the team to assist the launch of the press campaign in Paris via phone and e-mail from London. • Photography retouch. • Design of the SS2016 Collection folded leaflet and press release documents for iPad presentation at Paris Fashion Week. • Brand and Designer's story adjustment for introduction to fashion fairs clients. • Liaising with the team to assist the launch of the press campaign in Paris via phone and e-mail from London. • Photography retouch.



EAT.

• Technology, Information and Internet
• 1 - 100 Employee

• Trainer

  • Oct 2012 - Sep 2015

  • Developing a good and always up to date knowledge of the company’s product ranges, along with details regarding ingredients, nutritional information, etc.• Training new employees and coaching the team, ensuring everyone is following the company's standards.• Supporting the Manager in organizational decisions, planning staff meetings, team briefs and stock take.• Overseeing the in-store production and getting the outbound deliveries ready. Checking the inbound deliveries. Writing down in & out transfers of production between different shops.• Labelling products, checking shelf life and expiration dates, checking and recording temperatures and weights of food and drinks prepared in-store as the company standards require. • Writing and checking the Due Diligence Book. • Products placement in the fridges following the FIFO (first in - first out) rule. Restocking POS shelves. Preparing/serving food and drinks, taking customers' orders delivering a fast & friendly service. Cashing up and Banking procedures.



The Water Poet

• United Kingdom
• Hospitality

• Public Relations & Bar Back

  • May 2012 - Jul 2012

  Promotional activities for special offers and events. Bookings. Welcoming customers. Occasional tasks during events/busy evenings, as arranging the back bar area, supporting the bartenders in the preparation of drinks and snacks. Promotional activities for special offers and events. Bookings. Welcoming customers. Occasional tasks during events/busy evenings, as arranging the back bar area, supporting the bartenders in the preparation of drinks and snacks.



James' Angels Mayfair - Zymantas Luxury Brand

• Model & Events Hostess

  • 2012 - 2012

  Photoshoots for Liliya Milpetrova jewellery collection and London Fashion by James' project. Fashion Networking Events at Aura Mayfair. Photoshoots for Liliya Milpetrova jewellery collection and London Fashion by James' project. Fashion Networking Events at Aura Mayfair.



Famila Superstore

• Italy
• Retail
• 1 - 100 Employee

• Sales Clerk

  • 2011 - 2011

  Checkout Clerk. Public relations and in-store promotional activities for new releases & special products offers. Shelf placement. Checkout Clerk. Public relations and in-store promotional activities for new releases & special products offers. Shelf placement.



Bianca Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Barmaid Trainee, P.R. & Graphic Designer

  • 2010 - 2010

  • Public relations, welcoming customers, and cloakroom service. • Graphic design of the Menù, both printable version and online Menù for the restaurant’s website and social networks. English/Italian and Italian/English translation of the Menù and catering proposals for international customers. • Administration of the newsletters and mailing list services.• Bar and restaurant's floor tasks, such as preparing/serving aperitifs, wines, liqueurs, non-alcoholic drinks, appetizers, and dry snacks. Brewing hot drinks. Artistic composition of pastries, biscuits, chocolate candies, and fruit, in order to serve them along with coffee and other hot beverages.



Global Solutions Srl

• Dominican Republic
• Financial Services

• Model

  • 2010 - 2010

  Casting. Photoshoots with different outfits (casual, formal, swimwear). Recording video-book with personal introduction at Galileo Wellness Spa - Art Gallery. Shooting commercials for Global Solution's website presentation, Spidem and Tv Bay. Casting. Photoshoots with different outfits (casual, formal, swimwear). Recording video-book with personal introduction at Galileo Wellness Spa - Art Gallery. Shooting commercials for Global Solution's website presentation, Spidem and Tv Bay.



Nocomment Advertising

• Graphic Designer & Copywriter

  • Jan 2007 - Oct 2009

  • Study, creation, and design of logos, trademarks, brand name, corporate identity, product image,invitation cards for fairs, professional exhibitions and events, greeting cards, table cards, brochures, folders, presentation books, catalogs, calendars, advertising pages and campaigns, billboards, panels, posters, corner shops, trade shows and exhibition stands, dispensers, wall and window displays, floor displays, P.O.P material, merchandising, labelling.• Design of labelling, packaging and folders for fabric samples, shopping bags, hangtags, prints for clothing, etc. (all stages of the creative process, from sketches to final layouts).• Graphic project and design of presentation folders for fashion brands to introduce their advertising campaigns and collections to suppliers, customers, and clients at meetings, fairs and exhibitions.• Research of samples, materials, and patterns. • Pictures scanning and touching up with Adobe Photoshop.• English/Italian and Italian/English translations for international customers.



B.T.I. Advertising Agency

• Graphic Designer & Copywriter Intern

  • Jun 2005 - Jul 2005

  Design of logos, trademarks and vectorial images. Photos scanning, touching up and picture optimization for web publishing. Research of magazines/newspapers articles for press campaigns and press conferences. Creation of text content for websites. Italian/English translations for web publishing. Design of logos, trademarks and vectorial images. Photos scanning, touching up and picture optimization for web publishing. Research of magazines/newspapers articles for press campaigns and press conferences. Creation of text content for websites. Italian/English translations for web publishing.



La Foto - Photo Studio & Shop

• Photographer, Retoucher & Graphic Design Intern

  • Feb 2004 - Feb 2004

  “Still Life” shootings using professional Canon SRL digital cameras. Photography retouch. Pictures quality and size optimization for web publishing. Collecting, filing, and sending orders for digital photographs to be printed. Window dresser. “Still Life” shootings using professional Canon SRL digital cameras. Photography retouch. Pictures quality and size optimization for web publishing. Collecting, filing, and sending orders for digital photographs to be printed. Window dresser.