Sonia Facchini
Senior Leader - Relationships & Policy at Ombudsman Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
French (fluent) -
-
German (basic) -
-
Spanish (basic) -
Topline Score
Bio
Karl Johnson
Sonia have done an excellent job in her role as Resolution Director, she has managed to deliver a high standard of work as well as significantly reducing overall costs.
Paul Hawkaluk
I worked for Sonia in her role as Customer Relationships Director. In all of that time I found her to be diligent, conscientious and hard working. Customer facing engagement by Sonia invariably focused on client needs, requirements and how to successfully deliver on those. Sonia took on a different Director's role, which was focused on the company's national service delivery for the Ministry of Justice(MoJ) and the Judiciary. In this role she continued to display her diligence and communication skills, ensuring serious issues raised by the clients were properly addressed and resolved. In dealing directly with the MoJ and Judiciary over such issues, Sonia managed agreed resolutions for all of the involved parties. She identified operational areas which were problematic, suggesting and instigating a number of changes. Sonia is personable and professional in equal measures. I would be happy to work for Sonia again.
Karl Johnson
Sonia have done an excellent job in her role as Resolution Director, she has managed to deliver a high standard of work as well as significantly reducing overall costs.
Paul Hawkaluk
I worked for Sonia in her role as Customer Relationships Director. In all of that time I found her to be diligent, conscientious and hard working. Customer facing engagement by Sonia invariably focused on client needs, requirements and how to successfully deliver on those. Sonia took on a different Director's role, which was focused on the company's national service delivery for the Ministry of Justice(MoJ) and the Judiciary. In this role she continued to display her diligence and communication skills, ensuring serious issues raised by the clients were properly addressed and resolved. In dealing directly with the MoJ and Judiciary over such issues, Sonia managed agreed resolutions for all of the involved parties. She identified operational areas which were problematic, suggesting and instigating a number of changes. Sonia is personable and professional in equal measures. I would be happy to work for Sonia again.
Karl Johnson
Sonia have done an excellent job in her role as Resolution Director, she has managed to deliver a high standard of work as well as significantly reducing overall costs.
Paul Hawkaluk
I worked for Sonia in her role as Customer Relationships Director. In all of that time I found her to be diligent, conscientious and hard working. Customer facing engagement by Sonia invariably focused on client needs, requirements and how to successfully deliver on those. Sonia took on a different Director's role, which was focused on the company's national service delivery for the Ministry of Justice(MoJ) and the Judiciary. In this role she continued to display her diligence and communication skills, ensuring serious issues raised by the clients were properly addressed and resolved. In dealing directly with the MoJ and Judiciary over such issues, Sonia managed agreed resolutions for all of the involved parties. She identified operational areas which were problematic, suggesting and instigating a number of changes. Sonia is personable and professional in equal measures. I would be happy to work for Sonia again.
Karl Johnson
Sonia have done an excellent job in her role as Resolution Director, she has managed to deliver a high standard of work as well as significantly reducing overall costs.
Paul Hawkaluk
I worked for Sonia in her role as Customer Relationships Director. In all of that time I found her to be diligent, conscientious and hard working. Customer facing engagement by Sonia invariably focused on client needs, requirements and how to successfully deliver on those. Sonia took on a different Director's role, which was focused on the company's national service delivery for the Ministry of Justice(MoJ) and the Judiciary. In this role she continued to display her diligence and communication skills, ensuring serious issues raised by the clients were properly addressed and resolved. In dealing directly with the MoJ and Judiciary over such issues, Sonia managed agreed resolutions for all of the involved parties. She identified operational areas which were problematic, suggesting and instigating a number of changes. Sonia is personable and professional in equal measures. I would be happy to work for Sonia again.
Experience
-
Ombudsman Services
-
United Kingdom
-
Non-profit Organizations
-
200 - 300 Employee
-
Senior Leader - Relationships & Policy
-
May 2022 - Present
-
-
Senior Partnership Manager
-
Apr 2020 - May 2022
-
-
-
Capita Employee Solutions
-
United Kingdom
-
Government Administration
-
Senior Relationship Manager
-
Nov 2016 - Apr 2020
-
-
-
Capita Translation and Interpreting
-
United Kingdom
-
Translation and Localization
-
1 - 100 Employee
-
Resolution Director
-
Nov 2015 - Oct 2016
-
-
Relationship Director
-
Sep 2012 - Nov 2015
-
-
-
NCC Education
-
1 - 100 Employee
-
Senior Manager, Strategic Relationships & Market Development
-
2010 - 2012
-
-
-
-
Business Development Director
-
2008 - 2010
-
-
-
-
Group Development Director
-
2008 - 2008
-
-
-
RHG Ltd
-
United Kingdom
-
Hospitality
-
Director Uk & Europe
-
2006 - 2008
-
-
-
GSM Inc.
-
United States
-
1 - 100 Employee
-
Partner, Sr. Consultant (Strategic Relationship & Change Management)
-
Jan 2001 - Aug 2006
-
-
Education
-
1993 - 1995
University of Le Havre
Masters, International Business and Negotiation -
1992 - 1993
Sheffield Hallam University
BA, Business Studies
Community
