Sonia (Brummer) Reit

Customer Service Manager at Wagner Spray Tech
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater Minneapolis-St. Paul Area
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
  • German Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
You need to have a working account to view this content.

Experience

    • United States
    • Consumer Goods
    • 300 - 400 Employee
    • Customer Service Manager
      • Apr 2020 - Present

      Managing sales support team members to provide world class service to consumer and professional markets. Supporting a self-sufficient team to embrace and own continuous improvements. Leading with confidence and compassion. Not just open to new ideas, but actively trying new ways of doing things in this New Normal. "Failing fast" as we manage backorders, work smarter, and keep growing our awesome company culture. Always improving! All the while, getting customer compliments every day with our "special sauce."Wagner SprayTech Corp., a wholly-owned subsidiary of Wagner Holding, Inc., is a market leader in advanced paint applicators. We bring color, protection and function to surfaces.

    • United Kingdom
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Sales Support Manager, CI and Claims
      • Nov 2019 - Apr 2020

      Managed continuous improvement and claims for Pentair Residential Sales Support teams.Leading restructure transformation.Continuous improvements to support our growth in Legendary Customer Service, employee development, and cross functional workflows.Leading with empathy and using data to drive decisions.Pentair, a publicly traded company, is a market leader with a proven portfolio dedicated to water solutions for homes, businesses, and industries around the world. Smart, sustainable water solutions. For life.

    • Sales Support Manager, Customer Service
      • Jul 2018 - Nov 2019

      Leading multiple customer service locations and providing world class service. Centralizing resources and teams. Navigating office closures and transitions. Creative solutions and new collaboration across Pentair business segments.Transformation and Lean the Life of an Order.People and culture focus and action.

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Customer Care Manager
      • Feb 2017 - Jul 2018

      I motivate my team to handle every user experience with love, hope, and compassion. We are the friend who knows just what you need before you need it. I enjoy a fast-paced, innovative, and collaborative organization. Voice of the Customer - defining and enhancing metrics, analysis, socializing, and taking actionMaintaining Privacy, Terms of Use, and related internal policiesCollaborating with Development, Marketing, and IT teams - assist in site improvement prioritization and decision-making with a data-based approach.Back to Basics - process improvement, training, implementing best practicesCaringBridge is a 501(c)3 non-profit organization providing an online community support system that people turn to during a health journey. We create special and sacred spaces to support one another. We offer creative ways to help a loved one, and partner with crowdfunding companies. We have stay ahead on security technology and offer many privacy options. Because we are funded by people like you and me, we don't rely on advertisers and never share users' personal data. Our mission is to amplify the love, hope and compassion in the world, making each health journey easier.

    • United States
    • Medical Equipment Manufacturing
    • 200 - 300 Employee
    • Customer Care & Export Manager
      • Mar 2014 - Feb 2017

      I oversee 19 team members. The team processes both consumable and capital equipment orders, ships chemistries hazardous and non-hazardous materials, exports worldwide, processes complaints and returns, executes non-routine processes, and implements numerous process improvement projects. Voice of the CustomerInternational Trade ComplianceEmployee DevelopmentMergers and AcquisitionsProduct LaunchesERP Transition Team MemberProcess Improvement: Continually creating and implementing process improvements with the support of my team. Average 10 completed projects annually in ERP systems, export compliance, daily operations, and the way the team collaborates with other departments. Processes became automated, easier to execute or “fool proof,” or they eliminated an identified gap. These were documented as Standard Operating Procedures & Policies, or Guidebook chapters/desk instruction sheets. Experienced with Kaizen events.MEDIVATORS is a worldwide leader for infection prevention in the endoscopy suite and in dialysis clinics. MEDIVATORS is a Cantel Medical Company, NYSE:CMN.

    • Customer Service Supervisor
      • Jul 2012 - Mar 2014

      Created new onboarding, training, and continued education curriculumHiring talent, employee development, and creative employee recognitionResolving escalated customer concernsImplemented Customer Satisfaction surveyAssisted in the implementation of MDET compliance

    • International Customer Service Advocate/Exporter
      • Dec 2009 - Jul 2012

      Partnered with distributors in all territories worldwide.Exported medical devices, capital equipment, and both hazardous and non-hazardous chemicals. Expert:U.S. Export Administration RegulationsACE, formerly AESDirectIncotermsIMDG RegulationsSchedule B and HTS codesFTA'sSmall packaging, full container loads, and everything in betweenPromoted to Senior International Customer Service Advocate.

    • Customer Service Advocate
      • Aug 2008 - Dec 2009

      Maintained a high order and call volume, high productivity. Very comfortable and effective problem solver. I was a back-up person for the international customer service team. Promoted to Senior Customer Service Advocate.

Education

  • Gustavus Adolphus College
    B.A., French, Political Science
    2001 - 2005

Community

You need to have a working account to view this content. Click here to join now