Sonia Bhagwani Peswani
Ecommerce Coordinator at Perfumeria Topaz- Claim this Profile
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Bio
Nuria Louzao
Sonia developed her internship period with me as a company tutor in the Guest Relations department during 2009. During the time shared with Sonia, she demonstrated her commitment to excellence, continuous improvement and she also was a key element in the management of the loyalty program of repeat guests. I would be delighted to share professional projects with her again.
Nuria Louzao
Sonia developed her internship period with me as a company tutor in the Guest Relations department during 2009. During the time shared with Sonia, she demonstrated her commitment to excellence, continuous improvement and she also was a key element in the management of the loyalty program of repeat guests. I would be delighted to share professional projects with her again.
Nuria Louzao
Sonia developed her internship period with me as a company tutor in the Guest Relations department during 2009. During the time shared with Sonia, she demonstrated her commitment to excellence, continuous improvement and she also was a key element in the management of the loyalty program of repeat guests. I would be delighted to share professional projects with her again.
Nuria Louzao
Sonia developed her internship period with me as a company tutor in the Guest Relations department during 2009. During the time shared with Sonia, she demonstrated her commitment to excellence, continuous improvement and she also was a key element in the management of the loyalty program of repeat guests. I would be delighted to share professional projects with her again.
Credentials
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Fundamentals of Digital Marketing
Google Digital GarageJul, 2020- Nov, 2024 -
Hotel Revenue Management
eCornellMar, 2018- Nov, 2024
Experience
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Perfumeria Topaz
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Spain
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Retail
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1 - 100 Employee
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Ecommerce Coordinator
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Sep 2020 - Present
• Manage the day-to-day operations, coordinate departments to ensure efficient processing of orders & manage CRM software while providing excellent customer service• Oversee updating process of the online product catalog, including setting up of new product listings & SKU, promotions, maintenance & performance• Coordinate website design, development & user experience by collaborating closely with the web development/technical teams & perform other tasks such as creating digital content for social media platforms• Catalogue & stock management, Product Information Management (PIM) and Digital Asset Management (DAM) - update the online product catalogue, including setting up new product listings, SKU setup, promotions, maintenance and performance.
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Park Plaza International Hotels & Resorts
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United States
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Hospitality
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1 - 100 Employee
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Revenue Coordinator
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Aug 2019 - Mar 2020
Overseeing revenue management and distribution strategies in a cluster of hotels to maximise turnover across all segments and revenue streams (rooms, F&B and M&E) in accordance with hotel’s marketing strategies and customer’s needs.• Implemented revenue management & distribution strategies in a cluster of hotels to maximise turnover across all segments/revenue streams while following the hotel’s marketing strategies & customers’ needs• Reviewed daily/weekly/monthly results & suggested changes to business strategy, as well as tracking groups, history & trends to implement changes according to the segment• Updated rates across all channels & ensured rate parity & performed other tasks such as monitoring Siteminder/PMS/OXI interface & investigating all queries
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Reservations Executive
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Aug 2018 - Aug 2019
Responsible for taking and managing all bedroom enquiries and bookings for the hotel. Confident with customers at all levels and with varied requirements, and up selling the facilities of each property in order to ensure maximum occupancy and revenue is achieved.• Assisted guests with their inquiries/bookings/confirmations/requests, managed room reservations via email/telephone/fax/central reservation systems while ensuring all inquiries/concerns were processed accurately• Tracked guest satisfaction to recognize trends, created action plans & ensured quality/productivity targets were met• Assisted managers as appropriate & provided support to supervisors with their daily tasks
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Grange Hotels
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United Kingdom
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Hospitality
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100 - 200 Employee
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Duty Manager
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Sep 2016 - Jan 2018
Responsible for managing and supervising the Front Desk team to ensure efficient and smooth daily operations within reception and guest areas, delivering high quality service at all times.• Managed room reservations ensuring that all inquiries are processed accurately• Directed and disciplined staff, and carried out their appraisals and performance management reviews to ensure quality and productivity targets are met• First point of contact for all guests for any queries and responsible for complaint handling• Assisted and supported the General Manager to improve operations, sales and profitability• Created training manuals for employees, implemented strategies that led to increase in hotel occupancy and revenue
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Hotel Receptionist
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May 2015 - Aug 2016
Provide a friendly and efficient welcome and excellent service to guests arriving at the hotel, constantly portraying a highly professional image of the company, paying particular attention to guest satisfaction.• Dealt with check-ins, check-outs, late arrivals and early check-outs• Managed individual and group bookings for conferencing and accommodation• Resolved customer complaints• Carried out the night auditing procedures with accuracy and attention to detail• Ensured all relevant paperwork is completed for a smooth handover
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Education
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2007 - 2010
Glion Institute of Higher Education
BA in Hospitality and Event Management (Hons.), Hospitality Administration/Management
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