Sonia Azkoul
IT & HR Manager at AMC Protection L.L.C- Claim this Profile
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Bio
Credentials
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How to Handle Poor Performers
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Skills for Inclusive Conversations
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Windows 10: Administration
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Experience
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AMC Protection L.L.C
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United Arab Emirates
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Construction
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1 - 100 Employee
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IT & HR Manager
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Sep 2009 - Present
Duties and Responsibilities as HR Manager: · Planning, directing, and coordinating HR and Administration activities. · Recommending, maintaining and preparing HR policies and procedures. · Follow up on legal requirement changes to ensure the compliance with UAE laws in a timely manner. · Assisting with the preparation of payroll and assisting finance. · Preparing all End of Service and Leave Salaries Calculations in line with the Labour Law· ·Maintain all employee records and files, as well as documentation related to the human resources management function and ensure confidentiality and security of information. · Handle staff grievances & disciplinary issues by coordinating with the employees and resolving their issues timely in line with HR policies procedures. Duties and Responsibilities as IT Manager: * Implementation, configuration and administration of information systems, computer software and hardware, email system, network, telecommunication and security tools. * Interact with management and staff to provide technical assistance for continuous improvement of Information Systems solutions. * Recommend information technology strategies, policies, and procedures for electronic data processing and IT infrastructure such as servers and storage devices. Identify areas of system security improvement by analyzing continuously current processes, technologies, and vendors. * Administer and maintain end-user accounts, permission and access rights to company resources, including access of remote users to the on premises networks. * Responsible for the professional development of key talent in the IT team. * Track and maintain hardware and software inventory and issue orders as needed. * Overseeing the implementation of business processes and ensure the smooth and uninterrupted operation of sharing servers and ERP systems. * Offer on-site and remote support to end-users on hardware and software. * Developing and executing disaster recovery and back-up procedures. Show less
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Syrian Telecoms
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Syrian Arab Republic
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Telecommunications
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100 - 200 Employee
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IT Eng. and Admin
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May 2004 - Jul 2009
• IT infrastructure management, including Servers, Routers, Switches, Network cabling integrity, Firewall & VPN links. • Administration of the establishment’s IT devices, including: o Naming & numbering all IT devices & maintaining a comprehensive list detailing the devices, their users and their specifications. o Preventive & regular maintenance of all IT devices, including purchasing, repair/upgrading, and terminating the devices. o Ordering of printer supplies including cartridges, imaging drums, etc o Wireless access, coverage and security. • Provide support for user by answering questions, troubleshooting problems, teaching or instructing end-users regarding software or hardware functionality. Show less
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Education
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1998 - 2003
Damascus University
Bcs, Information Technology - Major in Software and Information Systems
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