Soni Ayoung

Service Desk Engineer at ThinkTech Advisors
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Contact Information
us****@****om
(386) 825-5501
Location
Wilmington, North Carolina, United States, US

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Bio

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Credentials

  • Google Data Analytics Professional Certificate
    Google
    Jan, 2023
    - Oct, 2024
  • Google IT Support Professional Certificate
    Google
    Feb, 2022
    - Oct, 2024
  • CompTIA A+ ce Certification
    CompTIA
    May, 2023
    - Oct, 2024

Experience

  • ThinkTech Advisors
    • Computer Networking
    • 1 - 100 Employee
    • Service Desk Engineer
      • Jun 2023 - Present
  • NerdsToGo, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technology Specialist
      • Jun 2022 - Jun 2023

      • Accurately diagnosed, resolved hardware, and software issues on desktop and laptop PCs. • Repaired various components in PCs such as hard drives, fans, batteries, and displays. • Provided MSP services to small businesses, services like firewall installation, data management and backup, network installation and cybersecurity measures. • Resolved other miscellaneous tech related problems with excellent customer service. • Resolved software issues mainly with Windows and MacOS • Accurately diagnosed, resolved hardware, and software issues on desktop and laptop PCs. • Repaired various components in PCs such as hard drives, fans, batteries, and displays. • Provided MSP services to small businesses, services like firewall installation, data management and backup, network installation and cybersecurity measures. • Resolved other miscellaneous tech related problems with excellent customer service. • Resolved software issues mainly with Windows and MacOS

  • NRTC
    • Iran
    • Nanotechnology Research
    • 1 - 100 Employee
    • ISP Support Technician
      • Feb 2022 - Jun 2022

      Tier 1 technical support for over 50 different ISPs. Helping customers with basic support for email, phone, tv, and internet issues. Also escalating unresolved issues to tier 2 in a timely manner. Tier 1 technical support for over 50 different ISPs. Helping customers with basic support for email, phone, tv, and internet issues. Also escalating unresolved issues to tier 2 in a timely manner.

  • Asurion
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • In-Home Expert
      • Aug 2021 - Jan 2022

      Delivered and setup replacement devices for customers walking them through the complete process. Also upselling them on Asurion's home protection plan Delivered and setup replacement devices for customers walking them through the complete process. Also upselling them on Asurion's home protection plan

Education

  • Pfeiffer University
    Psychology
    2017 - 2019
  • Coursera
    Google IT Support Professional Certificate, Information Technology
    2021 - 2022

Community

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