Experience

Bobcat SA a Bud Group Company

• South Africa
• Construction
• 1 - 100 Employee

• Rental Administrator at Bobcat Equipment SA - Goscor Earthmoving Equipment

  • Jun 2020 - Present

  Job Purpose:Manage our rental fleet. Wealth of excel and data management skills, track the whereabouts and status of machines.Duties:• Opening and Closing of WIP’s/ Jobs: Purchasing, Diesel & Parts/ Breakdowns/ Services.• Labour Recoveries. Labour, Travel & Kilometers.• Estimates/ Quoting on Customer Abuse.• RFC – Return for credits, “Parts”.• Strip Machines.• Stocktake.• Managing hours of services.• On & off-hire control.• Live tracking of machines.• Driver In-Outbound and daily scheduling of site delivery & collection.• Continuous - Implementing systems and processes for improve of operation.• Utilization of rental fleet Nationally. • Creditors – Supplier & Spend/ Maintenance Costs.• Filling Show less

• Ex: Sales Administrator at Bobcat Equipment SA - Goscor Earthmoving Equipment

  • Jul 2017 - May 2020

  Job Purpose:Responsible for filing reports, typing, and binding quotes, tenders, phone calls, replying to emails and handling customer inquiries. Occasionally assisting in making a sale or following up with clients to make sure the quotes, product or service sold has been delivered as promised.Duties:• Sending contracts to Goscor for Goscor finance deals/ Finance House – Internal, Credit Apps, Paper trials to final POD’s/ payout.• Assisting with ordering promotional items.• Updating sales pipeline calling salesmen for updates.• Updating competitive prices.• Purchasing warranties for machines sold.• Claiming rebates on machines sold.• Opening VSB files when stock arrives. GIT status and Adopt Status, Cost and Update.• Sending new stock to workshops for ACR.• Processing new orders once received (Allocating machine, printing quote, ensuring requirements are in file before handover for invoicing).• Following up on orders placed (ETA’s).• Checking availability/pricing on transport for delivery of machines. BEE level compliance on spend.• Processing order numbers for transporters. Receive invoice submission of all sales creditors ensure payment.• Compiling detailed spreadsheets on sales and deliveries and keeping it updated.• Loading delivery reports onto the Doosan system.• Fight Reduced Warranty coverage out of 12 months.• Requesting warranty requirements from workshop to submit to Doosan to reinstate standard warranties.• Warranty confirmation letters sent to customers.• Catering and setting up boardroom for meetings.• Minutes.• Doing quotes for salesmen, when they on the road.• Pulling reports of BluWave for sales meeting.• Updating estimates to balance with actual cost in VSB.• Binding quotes / tenders / etc.• Filing Sales Managers paperwork.• Compiling paperwork for payment (Golf days / Donations / etc.).• Assisting with everything and anything at month end (updating invoicing, calling banks, calling customers, etc.). Show less

• Ex: Service & PDI Administrator Controller

  • Sep 2014 - Jul 2017

  PDI – All new equipmentACR – Inspection of new equipment arrivals, allocating parts.Used Machines - ResellPre-deliver of all new equipment, pulling of parts as per clients requirements and application, liaising with all suppliers/ outwork, raising orders, chasing technician job cards and close off internal invoicing, Warranties – Photos and downloads uploading.Quality Control – Inspection of full job card, before departing.KPI - Reporting on all PDI jobs, sold new equipment Head-Office vs. Branches, reporting on target per month and jobs opened. Also advice sales standing quarterly Head-Office vs. Branches.Controlling of Jobs opened – “Wips – Job numbers” in progress, reporting on updates of current jobs, reverting with feedback.RFC – return of parts, incorrectly supplied.Strip Machines;No parts availabilityMonitoring all parts on back order.Allocating technicians on parts arrivals and re-assembling of parts.Informing and advising sales on stock availability.Expenses – Workshop;Monitoring of all advance expenses, receiving petty cash, allocate eft amounts for technician travel advances.Monitoring advance used via tax invoice and advance return.SLA’s;Setting up all service agreements on new machines sold on contract, allocating corrective parts and pricing, KM’s Travel, hours and labour.Overtime;Capturing of all overtime, monitoring all overtime, submission to HR, monthly.Workshop Consumables, Creditors;Get quotes on all required consumables, Tools, Workshop Consumables: paint for paint booth and industrial soap, Protective clothing, Staff account, & Building Maintenance, raising orders and submit invoicing.Repair and Maintain on new Equipment Sold;Workshop Control, all machines booked in and checked out after repairs.Gate Control;Authority of gate passes, machines/parts leaving the premises, writing of documentation and stamp approval.PA, -IT;Assisting in overall computer skills/printers and with excel reports and formulas, Show less



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Ex: Service Quality Analyst

  • Dec 2006 - Aug 2014

  Ensure accuracy of reported information and timely distribution Generate ad-hoc reports as directed by management Maintain an information database to store internal and external reports and ensure data is backed up at all times. Create and maintain a benchmarking database. Ensure that all confidential data is stored securely. To Analyze and interpret Service Quality data in order to monitor customer service operations and provide insight into service quality performance trends. Analyze Service Quality KPI’s in line with Divisional models and systems. Generate regular KPI and quality audit analysis reports for distribution to management. Monitor trends in customer service performance and highlight potential opportunities for improvement to management. Conduct ad-hoc analysis as requested by management. Advising and assisting the implementation of management through the proposal of actions in order to improve service quality performance. Proactively propose solutions based on data analyses results with aim of increasing service quality performance. Implement after approval improvement actions and review the effect on the Service Quality regularly. To participate in Service Quality related projects on business unit level, through the provision of high quality data information, to assist in: informed project decision making. Ensure achievement of actions points assigned. Involve appropriate parties as required Show less