Head - Patient Care Services

• Jun 2018 - Present

Head - Patient Care Services

• Oct 2014 - Present

Equipped with verifiable strengths in analytical thinking, problem solving, decision-making, and management; along with the exceptional ability in working with minimum supervision. Highly experienced professional with 8+ year’s experience in Healthcare industry with superb communication skills and a `can do` attitude adept at understanding customer’s needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Presently spearheading functions as Head – PCS in Saket City Hospital and looking after entire Front Office Operations (OPD & IPD including TPA/Medical Insurance & Institutional Patient Management Cell) since 21st Oct 2014. Show less

Duty Manager

• Jul 2007 - Oct 2014

 Mentoring-Operational activities  Analyzing Billing Error  Tracking Conversions  Coordinating Trainings  Customer service  Ensure implementation of policies  Analyzing Discharge TAT  Multi Tasking  Supervisor support  Office harmony  Crisis handling  Analyzing the Estimate Variance  Mentoring-Operational activities  Analyzing Billing Error  Tracking Conversions  Coordinating Trainings  Customer service  Ensure implementation of policies  Analyzing Discharge TAT  Multi Tasking  Supervisor support  Office harmony  Crisis handling  Analyzing the Estimate Variance