Account Director

• Jun 2023 - Present

Account Manager

• Jul 2016 - Jun 2023

• Assist with the development, implementation and execution of social media marketing strategies• Schedule social media content for clients using a variety of online platforms, including Hootsuite, Later and HubSpot• Utilize social media analytics tools to track user engagement, identify key social audiences and track social patterns• Create unique social media content for a variety of clients adhering to voice, tone and branding of each• Develop media lists for public relations campaigns• Maintain strong brand presence for clients across social media platforms and monitor social media accounts for comments, and queries• Develop monthly social media reports for clients to track KPIs and social platform growth• Research and keep up with latest social media trends• Design and create social media graphics• Pitch media in order to garner coverage in online blogs, traditional media outlets and broadcast outlets• Oversee the launch of social contests, moderate entries and develop wrap up reports• Develop and manage Pinterest board for clients Show less

Communications Coordinator

• Mar 2015 - Jul 2016

Manage several social media accounts daily Develop monthly social media content calendars Monitor several social media accounts and handle any inquiries and issues Develop monthly social media reportsCommunicate with clients and provide strategic inputPitch media and conduct follow upsResearch and write monthly blog content Develop media listsOversee the launch of social contests, moderate entries and develop wrap up reportsUtilize online contest tools such as Offerpop and Iconosquare to build and launch contests and quizzes for clientsDevelop and manage Pinterest boards for clients Show less

Communications Assistant

• Jul 2014 - Mar 2015

Manage several social media accounts daily Develop social media content calendars Monitor social media accounts and handle any inquiries and issues Develop monthly social media reportsCommunicate with clients and provide strategic inputPitch media and conduct follow upsResearch and draft blog content Develop media lists

Communications Assistant

• Apr 2014 - Jun 2014

Develop, organize and update media lists Create press materials including fact-sheets, media advisories, calendar listings, and backgrounders Draft content for internal company blog and for Vancouver Board of Trade's Sounding Board publication Promote events and programs, such as Night at the Aquarium and AquaCamps, through online calendar listings to increase awareness and drive ticket sales Provide assistance on media tours and escort media personnel throughout the Aquarium Conduct follow-up calls to increase awareness and garner coverage for events Execute the social media plan by drafting Tweets and Facebook posts for various program and events Developed a social media plan for a new on-site educational program Show less

Front End Cashier

• Nov 2010 - Feb 2014

Demonstrated knowledge of over 100 product codes to increase scanning efficiency and ring-time Provided exceptional customer service using interpersonal skills to increase customer satisfaction Processed sales and transactions using various methods of payment Demonstrated knowledge of over 100 product codes to increase scanning efficiency and ring-time Provided exceptional customer service using interpersonal skills to increase customer satisfaction Processed sales and transactions using various methods of payment

Marketing and Communications Intern (Practicum)

• Mar 2013 - Apr 2013

Designed graphic pieces including: posters, raffle tickets and online website banners to promote upcoming events Pitched local media outlets to garner coverage for events Assisted in the organization and planning of various member and fundraising events Produced media and promotional materials Assisted in the creation of a Twitter how-to manual for use by internal staff Implemented their social media strategy to communicate to key audiences via popular social media networks Designed graphic pieces including: posters, raffle tickets and online website banners to promote upcoming events Pitched local media outlets to garner coverage for events Assisted in the organization and planning of various member and fundraising events Produced media and promotional materials Assisted in the creation of a Twitter how-to manual for use by internal staff Implemented their social media strategy to communicate to key audiences via popular social media networks

Seasonal Gates Attendant

• Aug 2011 - Aug 2011

Provided exceptional customer service to Fair attendees Scanned entry tickets Provided hand stamps to consumers Provided exceptional customer service to Fair attendees Scanned entry tickets Provided hand stamps to consumers