Experience

MattsenKumar LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Interation Analyst

  • Aug 2022 - Present



VKALP

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Quality Assurance Analyst

  • Apr 2021 - Aug 2022

  •Call Monitoring and providing actionable insight.•Assess agent performance.Developing and execute test plans to ensure that all objectives are met.• Sharing appropriate feedback with agents.

• Customer Care Executive

  • Mar 2018 - Apr 2021

  Job Role & Responsibilities- Worked as an operations Analyst in calling process of Indiamart. Where work comes from data entry team that has to be processed from initiation to final leads approval . Processing the leads according to the buyer's requirement.Handling query within the process, Internal audits to maintain the hygiene of the process. Contributing with knowledge management, and floor support.Insuring adherence with the nomos as well as maintains accuracy with the SLAS and closely monitoring them for services delivery. Show less